All my notes have disapeared, help

[Filipe pedrusian 0]

Hello, it is my first time here. I'm an English teacher and all my lessons are gone. It has changed all notes to a "No Title" in all 150.
I'm kinda desperate, to be honest, and would appreciate any insights.
Thanks

[PinkElephant 8,815]

Free account ? Which devices are synced with your account on the server ?

[Filipe pedrusian 0]

yea, it is a free account. I've got 2 devices: my phone and notebook.

[PinkElephant 8,815]

Is it the same on both devices ?

As a first measure, I would make an account logout/login. Often this solves problems.

[Filipe pedrusian 0]

I'll try to unsync all, and do the logout and in. I appreciate the attention, thank you.

[PinkElephant 8,815]

Don't unsync - you only have 2 unsyncs per month !

[Filipe pedrusian 0]

I could see for a moment the Notes on my phone, I unsync and logged back in, but now it has changed back to the "no title" for both phone and notebook

[PinkElephant 8,815]

Unsync and Logout are 2 different things.

Logout does not cut the link of the device to the server. You do it from the client.

Unsync means you take a device out of your account in general, like when switching to a new phone. These are limited to 2 per 30 days.

 

[PinkElephant 8,815]

Let us try a complete reinstall on the phone.

Log out from your account there.

Quit the app. Now delete the app from your device completely. When asked dump all data.

Switch the phone off. On an iPhone I would recommend a forced restart. On Android no idea.

Wait 10sec, restart the phone. Open, go to the App Store and download the EN app again.

Start the app, log into your account.

[Filipe pedrusian 0]

I've done it, but the notes are still gone. I might need to upgrade my account in order to find out what has happened. It saddens me, because all work I've produced since 2014 is there. I do thank you for all your help and tips.

[PinkElephant 8,815]

The next steps would in fact include some unsyncing. This means that with a Free account, we will end up soon locking up, due to consuming the possible unsync actions.

From my view, the next step would be to upgrade to Personal for a month. Then log into the web client (login on the evernote.com website) and check the status there.

If it is the same - watching directly at the server data -, contact support:

https://help.evernote.com/hc/en-us/requests/new