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Two-Step Verification Failed - Google Authenticator


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I have tried multiple times but keep getting Your code doesn't match what we're expecting when enabling two-step verification with Google Authenticator on Android phone.  I have seen a few other forum posts but no resolutions.  Any thoughts?

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  • Level 5

Free user ? 

Free accounts are limited to receive codes on their phones. There is a bug in the EN documentation of 2FA - they partly tell it just the other way around.

If you are on Free, try the SMS code, and maybe give a feedback if it works.

Subscribers can decide between SMS codes or any (!) authentication app that produces one-time ciphers. Personally I use Authy, but MS or Google Authenticator work as well, as do the code generators integrated into password managers.

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Thank you for the response.  Yes this is a free account. 

I see that sms is working when I login now.  I guess it wasn't clear to me as I was going through the process that was an option to and the fallback of Google Authenticator.

But SMS works fine, thank you

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