Stu59 1 Posted September 28, 2021 Share Posted September 28, 2021 Support ticket #3389459 My Apple iMac IOS App won't launch. I get a "Something wen wrong on our end, sorry about that. Please try restarting EverNote." I've tried restarting the APP, restarting my iMAC, and deleting & reloading the APP, and nothing has worked. Suggestions? 20210928 Problem Report.docx Link to comment
Level 5 Solution PinkElephant 8,754 Posted September 28, 2021 Level 5 Solution Share Posted September 28, 2021 We are talking about the Mac desktop app, not the iOS app here. I assume you are a subscriber, since you mention a support ticket. Can you get to the apps menus ? If yes, this may work: Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“ Lag out of EN (File menu), quit EN (cmd-q) If you want to be very sure, restart the Mac Open EN, log back in, wait for it to run an initial sync. If no, you need to make a full uninstall. This means to get the app AppCleaner and use it to remove every part of the program and data. After that, restart the Mac und download a fresh EN copy from the EN website. Link to comment
Stu59 1 Posted September 29, 2021 Author Share Posted September 29, 2021 PinkElephant, Thank you for the suggested solution. Unfortunately, I do not have access to the EverNote Menu because I can't launch the program. I'll try the AppCleaner route and let you know if that works.... Stu Link to comment
Stu59 1 Posted September 29, 2021 Author Share Posted September 29, 2021 PinkElephant, Uninstalling with AppCleaner did the trick -- I'm back up!!!!! THANKS!!!! 1 Link to comment
Level 5 PinkElephant 8,754 Posted September 29, 2021 Level 5 Share Posted September 29, 2021 Glad I could help. Usually when EN gets stuck, there is a piece of bad data blocking it. Nothing by the user, just something went wrong. The AppCleaner makes sure the app and all traces are really wiped. 1 Link to comment
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