IOS App Not Launching

[Stu59 1]

Support ticket #3389459

 

My Apple iMac IOS App won't launch. I get a "Something wen wrong on our end, sorry about that. Please try restarting EverNote."

 

I've tried restarting the APP, restarting my iMAC, and deleting &  reloading the APP, and nothing has worked.

 

Suggestions?

20210928 Problem Report.docx

[PinkElephant 8,077]

We are talking about the Mac desktop app, not the iOS app here. I assume you are a subscriber, since you mention a support ticket.

Can you get to the apps menus ? If yes, this may work:

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Lag out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

If no, you need to make a full uninstall. This means to get the app AppCleaner and use it to remove every part of the program and data. After that, restart the Mac und download a fresh EN copy from the EN website.

[Stu59 1]

PinkElephant,

Thank you for the suggested solution. Unfortunately, I do not have access to the EverNote Menu because I can't launch the program. I'll try the AppCleaner route and let you know if that works....

Stu

[Stu59 1]

PinkElephant,

Uninstalling with AppCleaner did the trick -- I'm back up!!!!!

THANKS!!!!

[PinkElephant 8,077]

Glad I could help.

Usually when EN gets stuck, there is a piece of bad data blocking it. Nothing by the user, just something went wrong. The AppCleaner makes sure the app and all traces are really wiped.