Around 2 weeks of notes missing

[Stephen Hiscox 1]

All my notes after 14th July are missing from the new version of Evernote. The notes are present in Evernote Legacy, the IOS version and online – but not in version 10.17.8 (I'm using MacOS 10.15.7)

I use Legacy most of the time – because the new version is so terrible. I don't need all the shiny new functionality, if the basic functionality doesn't work – and it eats up my CPU. (The mobile versions are not much better – I can't think of any other app that tells me, "We're updating your database, this could take a few minutes," when I open it.) I've been a Premium user for around 10 years – but now I'm looking for alternatives.

Nevertheless, I'd be grateful for any solutions to this problem.

[PinkElephant 8,218]

Open the Mac EN client. In settings (EN menu), disable the "Keep data when leaving..." option.

Log out, quit the client. Restart the Mac.

Open EN, log in. Now working ? Then you can switch the option back on.

If not, it is a full reinstall, or support.

[Stephen Hiscox 1]

7 hours ago, PinkElephant said:

Open the Mac EN client. In settings (EN menu), disable the "Keep data when leaving..." option.

Log out, quit the client. Restart the Mac.

Open EN, log in. Now working ? Then you can switch the option back on.

If not, it is a full reinstall, or support.

Thanks for the suggestion, but I need some help. What's the Mac EN client, and how do I get to it?

Cheers

Stephen

[PinkElephant 8,218]

Since you posted in the subform for the new Mac client, I assumed you have one. If not, wouldn't do you any good: You need a Mac computer to run it.

What clients do you use ?

[Stephen Hiscox 1]

6 minutes ago, PinkElephant said:

Since you posted in the subform for the new Mac client, I assumed you have one. If not, wouldn't do you any good: You need a Mac computer to run it.

What clients do you use ?

Isn't this the forum for "Evernote for Mac Issues (Versions 10.0 and above)"? (Sorry if I posted in the wrong place.) I am working on a Mac. As I wrote, I'm using Evernote version 10.17.8 in MacOS 10.15.7. 

But what's a "client?

[Stephen Hiscox 1]

49 minutes ago, Stephen Hiscox said:

Isn't this the forum for "Evernote for Mac Issues (Versions 10.0 and above)"? (Sorry if I posted in the wrong place.) I am working on a Mac. As I wrote, I'm using Evernote version 10.17.8 in MacOS 10.15.7. 

But what's a "client?

Okay, I've got you now – by "client" you mean the app. I did that, and it worked! Thanks!

[PinkElephant 8,218]

The client is the app on which you are using EN on your Mac. You should update yours, the actual version is 10.18.3.

The client connects to a server, in the cloud. This is where your notes are stored.

If the notes are in legacy and in other clients (like the iOS app), but not on the Mac, there is a problem on the Mac with the server connection. The procedure above should fix it.

First update the app. Then follow the procedure I posted above.

Would be nice if you come back whether it solved the problem.

[Stephen Hiscox 1]

1 hour ago, PinkElephant said:

The client is the app on which you are using EN on your Mac. You should update yours, the actual version is 10.18.3.

The client connects to a server, in the cloud. This is where your notes are stored.

If the notes are in legacy and in other clients (like the iOS app), but not on the Mac, there is a problem on the Mac with the server connection. The procedure above should fix it.

First update the app. Then follow the procedure I posted above.

Would be nice if you come back whether it solved the problem.

That's kind of weird as I always keep the apps up-to-date when the apple app store reminds me – updated on 25.7 to 10.17.8. Whatever – I've now updated to the latest version.

Yes, as I said above, I followed the procedure you suggested and it worked. Thanks again!

Maybe I'll give the new version another chance – but as I said, I've been pretty dissatisfied with it up until now (after being a happy Evernote user for years).

Cheers!

[PinkElephant 8,218]

The new version has its ups and down. A longtime user will feel differently when using it from somebody who just joined.

Since recently with Home and Tasks there are new features not available in legacy. I think the client decision depends as well on whether you use them or not.