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First Double billed for Premium account and then Premium disappears

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I have contacted Evernote multiple times regarding this. I noticed I was getting double billed for a premium account, first with a monthly subscription and then an annual subscription. After repeatedly pushing for Customer Service to respond I finally received the response to delete the monthly subscription. Fine, I did. And then lo and behold, days later I get an error trying to do a file upload with the message that I reached the maximum monthly upload on my 'basic' account, even though I still have an annual premium account which shows in the app subscriptions and on the ios iphone subscription. On top of it, I find that the Contact Us feature to report a problem has been removed from the app! Extremely frustrating all around. 

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