CaitEvernote 1 Posted November 1, 2020 Share Posted November 1, 2020 Hey everyone! When I open the Evernote app on my IPad, it won’t let me progress past the “Welcome! We’ve updated your app with fresh new..” before it crashes and closes itself down. Beyond this, if I navigate to the next screen to scroll through the “new features”, the progress dots on the bottom of the screen don’t change - as if I haven’t actually swiped through. I am a basic user and so some of my notes are too large to sync to my other devices. I am worried that if I delete the app and redownload it that I will lose those larger notes. I have tried turning my iPad on and off and updating to the latest iOS and still nothing! Any advice helps! Thanks 😕 Caitlin 1 Link to comment
just_a_dad 0 Posted November 18, 2020 Share Posted November 18, 2020 Having exact same problem iPad OS 14.2 Evernote 10.1 exact same issue tried rebooting iPad would rather not have to delete app iphone updated ok Link to comment
CaitEvernote 1 Posted November 18, 2020 Author Share Posted November 18, 2020 19 hours ago, just_a_dad said: Having exact same problem iPad OS 14.2 Evernote 10.1 exact same issue tried rebooting iPad would rather not have to delete app iphone updated ok I have been in touch with Evernote’s support team and they offered several suggestions such as trying airplane mode, ensuring other apps were closed, and of course deleting and redownloading the app. Nothing has worked and I also am not keen on deleting the app. They did let me know that there will be a new update in the next few days so I am hopeful that will resolve the issue! Link to comment
CaitEvernote 1 Posted November 18, 2020 Author Share Posted November 18, 2020 Also, subscribing to premium did not solve the issue... so I wouldn’t recommend this if you don’t need the extra features. Link to comment
Level 5 PinkElephant 8,772 Posted November 18, 2020 Level 5 Share Posted November 18, 2020 Some problems will only be resolved by uninstalling, dumping all data, then switching the i-device completely off, back on, reinstall, log in, let it fully sync before using it. Like it or not, if the other proposals from support did not work, I have my doubts if a future release can heal a fundamental corruption in the apps data base. Premium users have no other options (beside the additional functions), did 2 un-/reinstalls myself. It seems v10.1 iOS is now pretty stable. Link to comment
just_a_dad 0 Posted December 13, 2020 Share Posted December 13, 2020 Still waiting on that promised iOS update. I’m looking at switching to another app. Here is one I had not heard of: Other options include: Dropbox Paper https://www.dropbox.com/paper Microsoft OneNote https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app I looked for apps w/a pretty robust free option & most/all features of Evernote. Link to comment
Level 5 PinkElephant 8,772 Posted December 13, 2020 Level 5 Share Posted December 13, 2020 EN iOS 10.2 is installing and working fine, sort of. There are still issues, like no send note by mail, offline notebooks not auto-updating, it looses tags when they were added in the share process, no watch client, no search inside of attachments, no search in content shared to you by somebody etc. But on the other hand it runs stable, editor is fine etc. If you have problems starting the client: Uninstall, shut down the i-device, restart, reinstall, log in, let it fully sync. Link to comment
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