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Longer than expected wait times for Support requests

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  • Ex Employees

Hi All, 

My name is Brittany, and I manage the support team here at Evernote. We've seen a lot of questions around delayed replies to support requests.

I wanted to let you know we are currently experiencing a higher than normal volume of requests. The average wait time for a response is currently 10-12+ days. 

Please know we're doing our best to get back to you as soon as possible. 

Here are some resources to help you in the meantime: 

  1. Ensure you are on the most up-to-date version of Evernote on your device:

    For Mac or Windows go here. For iOS, check the available updates in the App Store
  2. Speak with other active users about Evernote on the Discussion Forums.

    Go here for bug reports. Go here for feature requests.
  3. Search Evernote Help & Learning for feature updates and troubleshooting steps for any Evernote issues.
  4. If you are a user experiencing an issue that is preventing you from using your Evernote application, you can still use Evernote on a desktop web browser.
  5. Should you still need some help from our support team, it is imperative to have your applications updated to the most recent version. In order to expedite support, please make sure to include your activity log in your support request.

Thank you for your patience while we process your requests.

If you have any other questions, please reach out to Shane D. here.



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