Notes missing after upgrade to 10.1.7 build 1902

[speake 0]

Just finished upgrading and all notes back to September 2nd are missing. The notes are still accessible on my Android app. Is there a way to restore the notes or sync from the Android app to the Mac app? 

[Me Ho 0]

I have the same issue since upgrading my iOS app today.  Evernote - this is not an anomaly - possibly bad coding?  The ball is in your court - please address!  Thank you.  

[Shane D. 1,818]

@speake @Mee Do you know about how many notes you have in your account?

The reason I ask is that the initial first sync on the new clients may take awhile if you have a lot of notes.

When you go to the Web Client, do you see the notes that are missing there?

Were either of you accessing your account via "Sign-In with Apple"? ( @speake You mentioned using an Android so I assume not)

Let me know as this will better enable me to investigate into the issue.

[michele.jenson@gmail.com 0]

I logged in for the first time since the upgrade and I am missing a ton of notes/notebooks. I am missing at least a year's worth of notes, from Nov. 2019 to current. I have tried all the troubleshooting steps suggested in your help articles with no luck. Please help. 

[Rohalt 0]

Same issue here.  After upgrading to 10.1.7 on my Windows pc 3 days ago, Evernote became unusuable:

- I see only a few notes

- Can't create new notes

- Sometimes it hangs endless with the green turning circle (I left it in this state for more than a day)

- Sometimes it says 'You're offline.  Trying to reconnect'

I tried all the steps I could find on the help pages, even reinstalling.

Please help.  I have sent my logfiles in a ticket.

[JosBirken 0]

Same issue as above, especially in iOS. Plus, phantom notes appear that are labeled 'Apple' and 'VR' 

I am not able to use Evernote any more! Intensive user of n=many years