Notebooks not deleted on Desktop App when deleted in web app admin panel

[Aaron (Fit Clinic) 0]

Hi, 

I have just upgraded to Evernote business from a personal premium account and am coming across a few issues with the desktop app.
I have deleted a few notebooks from my admin panel on the web app, yet the notebooks (with no notes) still show on the desktop app when they shouldn't, as I deleted them from the web app. 

I have synced all notes and notebooks. The phone and the web app show my folder structure correctly as intended. Yet on the two computers I use the business account, there are extra folders present that were deleted in the web app. These folders that remain are actually different on each of the two desktops, the same "old" folders are different on each device yet either way they should be deleted.

I also uninstalled the desktop app and reinstalled them yet the same folders showed up again. I can't delete them on the desktop app as it/s a business account. I have tried moving them to a different stack (tried to make a "to delete" stack with these folders), and they won't move - assuming because they don't actually exist.

How do I fix this so it shows what is in the web app, as I intended?

 

 

[gazumped 12,066]

Hi.  You're having issues with your Business Account administration,  but we're a (mainly) user-supported Forum and I doubt many people here have the knowledge you need.  I'd suggest you check with Support or maybe try to find an Evernote Certified Consultant who can give you some hands-on help...

https://evernote.com/certified-consultants

[ybp9003 5]

On 6/8/2020 at 5:22 PM, gazumped said:

Hi.  You're having issues with your Business Account administration,  but we're a (mainly) user-supported Forum and I doubt many people here have the knowledge you need.  I'd suggest you check with Support or maybe try to find an Evernote Certified Consultant who can give you some hands-on help...

https://evernote.com/certified-consultants

But this is the Evernote Business Technical Issues channel. I am having the exact same "technical issue". Seems to me like this is the perfect place to be. I call them Ghost notebooks. They're there, but you cannot interact with them. No longer showing up in admin console but while listed in the windows client, you cannot interact with them.

[gazumped 12,066]

17 minutes ago, ybp9003 said:

But this is the Evernote Business Technical Issues channel.

It is,  but we're not Evernote support and don't have access to any under-the-hood information from your account(s).  You're more than welcome to post a query,  but you might get a much faster response if you contact Support directly...