Seorihwa 0 Posted February 12, 2020 Share Posted February 12, 2020 Hi, I try to update new version. But Application show me a error message. So, I try to remove app for install new version. But uninstaller is not launched. (Exactly, just blink uninstaller.) The Error message is "(.\Bootstrapper.cpp:984) 0x643:Install Failed." (This is not clear because I use Korean Language.) And I try to next step. Remove directories and files connected with Evernote such as in Program Files or in LocalLow. And I download install file from evernote official download site. But Installer show me same Error message. What can I do for install new version of Evernote? I don't remember what kind of I use version of Evernote. I use Window 10 Pro v1709 and OS Build version is 16299.1087. Link to comment
Level 5* gazumped 12,066 Posted February 12, 2020 Level 5* Share Posted February 12, 2020 Hi. This post is by someone who used to develop Evernote Windows (sadly, he left...) but there have been various reports over the years of this bootstrapper error, and the usual fix is to reinstall the version of Evernote that you were originally using and update from there. (It's not usually necessary to uninstall the old version of Evernote before updating, though I know that some other apps expect it.) Do you remember when Evernote was installed on your computer, or when it was last updated? We can maybe make a guess what version you might have been using, and try to reinstall that... Link to comment
Denis Gnutzmans 0 Posted September 16, 2020 Share Posted September 16, 2020 I am facing the same error on my computer while updating from Version 6.18.4.8489 to version 6.25.1 It crashes and shows setup error (.\Bootstrapper.cpp:984) 0x643:Fatal error during installation. How to fix that??? Evernote update error.docx Link to comment
Level 5* gazumped 12,066 Posted September 16, 2020 Level 5* Share Posted September 16, 2020 Hi did you try the fixes we posted already? Link to comment
Denis Gnutzmans 0 Posted September 16, 2020 Share Posted September 16, 2020 3 minutes ago, gazumped said: Hi did you try the fixes we posted already? Which ones? Link to comment
Level 5* gazumped 12,066 Posted September 16, 2020 Level 5* Share Posted September 16, 2020 Well this post is directly above yours... # Link to comment
Denis Gnutzmans 0 Posted September 16, 2020 Share Posted September 16, 2020 Yes I tried Fix 1 (Try ultimate Fix above first) -Go to folder : C:\Program Files (x86)\Evernote\Evernote --> but could not find this folder -- I did found the C:\Users\pzlpp3\Evernote but this one does not have any regsvr32.exe file on it. -Execute the following command line in admin mode : regsvr32.exe /u EvernoteOL.dll -Reinstall I also did a search for the Evernote.msi file on my C: drive and was not able to find it anywhere. Link to comment
Level 5* gazumped 12,066 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 You can find the original 6.18 installation file here - https://discussion.evernote.com/forums/topic/119899-evernote-for-windows-618-ga/ Link to comment
Denis Gnutzmans 0 Posted September 17, 2020 Share Posted September 17, 2020 Great, thanks for the reference. What would be the procedure? Install over current application or uninstall first? If I uninstall will not lose any data? Thanks! 1 Link to comment
Level 5* gazumped 12,066 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 Just install over the current application. The intention is to rebuild the correct files so that an update will work as expected. 1 Link to comment
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