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After hard reset, notes are gone


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  • Level 5*

Hi.  Notes are not stored permanently on mobile devices - they're synced to Evernote's servers online as soon as a connection is available.  Until that happens,  they're stored in temporary memory.  A hard reset will have cleared the memory - if any notes were not already synced,  I'm afraid they're gone.  Check by signing in to Evernote.com to see what is available there - if you had a large database it might be taking some time to download a search index to the mobile.  Check also that you're using the right sign-in details.  'Lost' notes are often due to users creating a new account by signing in with slightly different details.

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