Karhu 0 Posted October 19, 2018 Share Posted October 19, 2018 Now I twice have lost notes, that I filled in into the little toolbar window of Evernote and then sent. They never appeared in my desktop application (nor on the web). I made them anew directly in the application - but why did they disappear? I have Evernote 7.5.2 on High Sierra 10.13.6 Link to comment
Level 5* DTLow 5,736 Posted October 19, 2018 Level 5* Share Posted October 19, 2018 This is the Evenote Helper app. I think I confirmed your results. If the Evernote app is not running, the data sent from the Helper app gets lost. I'll be opening a support ticket on this. 1 Link to comment
Level 5* DTLow 5,736 Posted October 25, 2018 Level 5* Share Posted October 25, 2018 I opened ticket #2691826 - Mac Evernote Helper App - Lost Data and got this response This is an issue our development team is aware of and working to fix. I don't have a timeline for when, but for the notes that you add when the app isn't open, once you open the app and try adding a new note through the Helper, these previous ones should appear. This can serve as a workaround, for the time being. I can confirm that upon adding a new note, the lost notes suddenly appeared. Link to comment
synbad 0 Posted May 21, 2020 Share Posted May 21, 2020 Can someone confirm that 17 months later, this still isn't fixed? Running Evernote 7.14 on Mac OS 10.13.6 (yeah, sorry, still on High Sierra). By the way, if I hadn't found this thread, I would never have known that if I created a Helper note while Evernote IS running, all the notes I thought were lost would suddenly appear, so thanks for that. One of them in particular took forever to write and . . . I've been dreading trying to do it again. Link to comment
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