screenshot error

[nannaya 1]

Hello everyone, 

 

whenever I try to take screenshots and save images in note, black parts appear like this;

Does anybody know how to solve this problem? 

[gazumped 9,832]

Hi.  How exactly are you taking screenshots?  Using the Clipper browser extension or the Evernote keyboard shortcut?

[BasileR 1]

Hello,

Same problem when i'm using the clipper browser ext. (since the last chrome update) 

[nannaya 1]

Same as BasileR. I used the clipper browser extention.

I put some words on the picture right after I took screenshot. But if I don't put words, there's no problem. 

[gazumped 9,832]

Hmmn.  I'm using a Chrome-derived browser called Vivaldi and it doesn't seem to have a problem...  I'd suggest anyone with a problem shares an affected note publicly (choose the content so there's no personal information on show)  and sends the URL to Support* (if you're s subscriber) or @EvernoteHelps on Twitter...

* https://help.evernote.com/hc/requests/new

[nannaya 1]

I sent an email to Evernotehelp and I got this reply;

I am very sorry you are facing this issue, this is actually a known issue that the development team is aware of, and hopefully a fix will be released soon for that. I do not have an ETA for a fix date, as the development team is not sharing their development roadmap. I know this might not be the answer you hoped for but at least I hope that clarifies the issue.
 

I guess I should install Vivaldi. Thank you very much. 

[gazumped 9,832]

Hmmn.  It occurs to me that depending on how and why you're clipping the images,  there may be other ways to include them in a note - there are a number of screenshot apps like Nimbus and Snagit which will save an image to your desktop,  and some (most?) of those will allow annotating as well.  It's another add-in for your browser,  and more actions than just clipping,  but if you absolutely have to annotate your picture...