nannaya 1 Posted October 1, 2018 Share Posted October 1, 2018 Hello everyone, whenever I try to take screenshots and save images in note, black parts appear like this; Does anybody know how to solve this problem? Link to comment
Level 5* gazumped 10,721 Posted October 1, 2018 Level 5* Share Posted October 1, 2018 Hi. How exactly are you taking screenshots? Using the Clipper browser extension or the Evernote keyboard shortcut? Link to comment
BasileR 1 Posted October 10, 2018 Share Posted October 10, 2018 Hello, Same problem when i'm using the clipper browser ext. (since the last chrome update) Link to comment
nannaya 1 Posted October 19, 2018 Author Share Posted October 19, 2018 Same as BasileR. I used the clipper browser extention. I put some words on the picture right after I took screenshot. But if I don't put words, there's no problem. Link to comment
Level 5* gazumped 10,721 Posted October 19, 2018 Level 5* Share Posted October 19, 2018 Hmmn. I'm using a Chrome-derived browser called Vivaldi and it doesn't seem to have a problem... I'd suggest anyone with a problem shares an affected note publicly (choose the content so there's no personal information on show) and sends the URL to Support* (if you're s subscriber) or @EvernoteHelps on Twitter... * https://help.evernote.com/hc/requests/new Link to comment
nannaya 1 Posted October 19, 2018 Author Share Posted October 19, 2018 I sent an email to Evernotehelp and I got this reply; I am very sorry you are facing this issue, this is actually a known issue that the development team is aware of, and hopefully a fix will be released soon for that. I do not have an ETA for a fix date, as the development team is not sharing their development roadmap. I know this might not be the answer you hoped for but at least I hope that clarifies the issue. I guess I should install Vivaldi. Thank you very much. Link to comment
Level 5* gazumped 10,721 Posted October 20, 2018 Level 5* Share Posted October 20, 2018 Hmmn. It occurs to me that depending on how and why you're clipping the images, there may be other ways to include them in a note - there are a number of screenshot apps like Nimbus and Snagit which will save an image to your desktop, and some (most?) of those will allow annotating as well. It's another add-in for your browser, and more actions than just clipping, but if you absolutely have to annotate your picture... Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.