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Unable to clip anything from chrome to evernote

Jayant

By Jayant
in Web Clipper Issues

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Jayant

Jayant 0

Posted
Posted

Hi 

I normally use evernote to clip news articles from there websites. To do this, after logging into evernote plugin on chrome, and then select the desired article and right click and select "Click Selection to Evernote". I have the latest evernote version installed on my Windows7 and the plugin - selection was working fine till July 24. 

I also reinstalled chrome as well as evernote Desktop, but nothing works. 

Desktop Evernote version - 6.13.14.7474 (307474) Public (CE Build ce-48.0.5483

Could somebody please look into this ASAP?

 

Below are the current logs:

Evernote Web Clipper 7.4.0.391-491d760 Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.75 Safari/537.36
Clipper core: 1.0.2-c8c353d
Locale: en-GB 

2018\7\29 00:58:46 LOG: ---------------------------------------- 
2018\7\29 00:58:46 LOG: Evernote Web Clipper 7.4.0.391-491d760 Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.75 Safari/537.36
Clipper core: 1.0.2-c8c353d
Locale: en-GB 
2018\7\29 00:58:46 LOG: Resetting bootstrap profiles:  no cached profiles 
2018\7\29 00:58:46 LOG: Bootstrap request to www.evernote.com 
2018\7\29 00:58:47 LOG: Got profiles: [{"name":"Evernote","settings":{"serviceHost":"www.evernote.com","marketingUrl":"https://evernote.com","supportUrl":"https://help.evernote.com/hc/","accountEmailDomain":"m.evernote.com","enableFacebookSharing":true,"enableGiftSubscriptions":true,"enableSupportTickets":true,"enableSharedNotebooks":true,"enableSingleNoteSharing":true,"enableSponsoredAccounts":true,"enableTwitterSharing":true,"enableLinkedInSharing":true,"enablePublicNotebooks":true,"cardscanUrl":"https://cscan.evernote.com/cardagain","announcementsUrl":"https://announce.evernote.com","enableGoogle":true}}] 
2018\7\29 00:58:48 LOG: detected auth in slots Array:[0] 
2018\7\29 00:58:48 LOG: Reloading account in slot 0 
2018\7\29 00:58:48 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\29 00:59:16 LOG: Reloading account in slot 0 
2018\7\29 00:59:16 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\29 00:59:33 LOG: Reloading account in slot 0 
2018\7\29 00:59:34 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\29 00:59:43 LOG: Reloading account in slot 0 
2018\7\29 00:59:44 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\29 01:00:01 LOG: detected auth in slots Array:[0] 
2018\7\29 01:00:01 LOG: Reloading account in slot 0 
2018\7\29 01:00:01 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:00:01 LOG: 188647980: Sync started 
2018\7\29 01:00:01 LOG: syncUSN=undefined, Trying fast sync 
2018\7\29 01:00:01 LOG: Reloading account in slot 0 
2018\7\29 01:00:01 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:00:02 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:00:02 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:00:03 LOG: FastSync completed, USN: 2074  
2018\7\29 01:00:03 LOG: Fast sync completed 
2018\7\29 01:00:03 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:00:04 LOG: 188647980: Sync completed USN: 2074 
2018\7\29 01:00:04 LOG: 188647980: Sync finished 
2018\7\29 01:00:04 LOG: 188647980: Sync started 
2018\7\29 01:00:04 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:00:05 LOG: 188647980: Sync completed USN: 2074 
2018\7\29 01:00:05 LOG: 188647980: Sync finished 
2018\7\29 01:00:11 LOG: Reloading account in slot 0 
2018\7\29 01:00:12 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:00:12 LOG: 188647980: Sync started 
2018\7\29 01:00:12 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:00:12 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:00:12 LOG: 188647980: Sync completed USN: 2074 
2018\7\29 01:00:13 LOG: 188647980: Sync finished 
2018\7\29 01:00:13 LOG: 188647980: Sync started 
2018\7\29 01:00:13 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:00:13 LOG: 188647980: Sync completed USN: 2074 
2018\7\29 01:00:13 LOG: 188647980: Sync finished 
2018\7\29 01:01:29 LOG: ------ Button clicked ------- 
2018\7\29 01:01:29 LOG: Reloading account in slot 0 
2018\7\29 01:01:30 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:01:30 LOG: 188647980: Sync started 
2018\7\29 01:01:30 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:01:30 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:01:30 LOG: 188647980: Sync completed USN: 2074 
2018\7\29 01:01:31 LOG: 188647980: Sync finished 
2018\7\29 01:02:17 LOG: ------ Button clicked ------- 
2018\7\29 01:02:17 LOG: Reloading account in slot 0 
2018\7\29 01:02:18 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:18 LOG: 188647980: Sync started 
2018\7\29 01:02:18 LOG: 188647980: Sync from USN: 2074 
2018\7\29 01:02:18 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:18 LOG: ------ Button clicked ------- 
2018\7\29 01:02:18 LOG: Reloading account in slot 0 
2018\7\29 01:02:18 LOG: 188647980: Sync completed USN: 2474 
2018\7\29 01:02:18 LOG: ------ Button clicked ------- 
2018\7\29 01:02:18 LOG: Reloading account in slot 0 
2018\7\29 01:02:18 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:18 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:18 LOG: ------ Button clicked ------- 
2018\7\29 01:02:18 LOG: Reloading account in slot 0 
2018\7\29 01:02:19 LOG: 188647980: Sync finished 
2018\7\29 01:02:19 LOG: 188647980: Sync started 
2018\7\29 01:02:19 LOG: 188647980: Sync from USN: 2474 
2018\7\29 01:02:19 LOG: ------ Button clicked ------- 
2018\7\29 01:02:19 LOG: Reloading account in slot 0 
2018\7\29 01:02:19 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:19 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:19 LOG: ------ Button clicked ------- 
2018\7\29 01:02:19 LOG: Reloading account in slot 0 
2018\7\29 01:02:19 LOG: ------ Button clicked ------- 
2018\7\29 01:02:19 LOG: Reloading account in slot 0 
2018\7\29 01:02:19 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:19 LOG: 188647980: Sync completed USN: 2574 
2018\7\29 01:02:19 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:19 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:19 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:19 LOG: ------ Button clicked ------- 
2018\7\29 01:02:19 LOG: Reloading account in slot 0 
2018\7\29 01:02:19 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:19 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:20 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:20 LOG: 188647980: Sync finished 
2018\7\29 01:02:20 LOG: 188647980: Sync started 
2018\7\29 01:02:20 LOG: 188647980: Sync from USN: 2574 
2018\7\29 01:02:20 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:20 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:02:20 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:02:20 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:02:20 LOG: 188647980: Sync finished 
2018\7\29 01:02:20 LOG: 188647980: Sync started 
2018\7\29 01:02:20 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:02:21 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:02:21 LOG: 188647980: Sync finished 
2018\7\29 01:08:27 LOG: Reloading account in slot 0 
2018\7\29 01:08:27 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:08:27 LOG: 188647980: Sync started 
2018\7\29 01:08:27 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:08:27 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:08:28 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:08:28 LOG: 188647980: Sync finished 
2018\7\29 01:08:28 LOG: 188647980: Sync started 
2018\7\29 01:08:28 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:08:28 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:08:29 LOG: 188647980: Sync finished 
2018\7\29 01:13:36 LOG: Reloading account in slot 0 
2018\7\29 01:13:36 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:13:36 LOG: 188647980: Sync started 
2018\7\29 01:13:36 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:13:36 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:13:37 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:13:37 LOG: 188647980: Sync finished 
2018\7\29 01:13:37 LOG: 188647980: Sync started 
2018\7\29 01:13:37 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:13:37 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:13:38 LOG: 188647980: Sync finished 
2018\7\29 01:18:08 LOG: Reloading account in slot 0 
2018\7\29 01:18:08 LOG: Got user name: "Jayant Sharma" (188647980). 
2018\7\29 01:18:08 LOG: 188647980: Sync started 
2018\7\29 01:18:08 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:18:08 LOG: 188647980: Purging 0 notes. 
2018\7\29 01:18:09 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:18:09 LOG: 188647980: Sync finished 
2018\7\29 01:18:09 LOG: 188647980: Sync started 
2018\7\29 01:18:09 LOG: 188647980: Sync from USN: 2641 
2018\7\29 01:18:10 LOG: 188647980: Sync completed USN: 2641 
2018\7\29 01:18:11 LOG: 188647980: Sync finished 
2018\7\29 01:18:20 ERR: Channel: Could not send the message "apply_shortcut", error: 
Error: Cannot read property 'id' of undefined  
TypeError: Cannot read property 'id' of undefined
    at f._sendMessageToFrame (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55106)
    at f._sendMessageToTab (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55250)
    at f.broadcastEventInTab (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:54603)
    at broadcastEventToTab (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:20843)
    at f._handleDispatchRequest (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:59231)
    at f._handleMessage (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:57572)
    at _listener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:57404)
    at EventImpl.dispatchToListener (extensions::event_bindings:403:22)
    at Event.publicClassPrototype.(anonymous function) [as dispatchToListener] (extensions::utils:138:26)
    at EventImpl.dispatch_ (extensions::event_bindings:387:35) 
 

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Sydney Russakov

Sydney Russakov 4

Posted
Posted

Thanks for posting your logs, Jayant. The engineering team is aware of the issues you and others are having and are looking into it. Does this occur with every clip type (Full Page, Bookmark, Screenshot, Article, etc...) or just certain clip types (Article, Simplified Article)?

Thank you.

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Jayant

Jayant 0

Posted
  • Author
Posted

Hi Sydney

After your post I tried checking the other options and yes, the problem seems to be with those options as well. 

Also from the type of pages I am trying to clip, are mostly of .ECE extension. While same was working a few days back, clipping has stopped working after July 24. Sample URL:

https://www.thehindu.com/todays-paper/tp-business/reserves-firepower-to-help-stem-rupees-losses/article24295486.ece

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