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Scanner won't work

Guest Travis


Guest Travis

Please help...  My scanner has seemed to stop working.  Green light is on. When I place the paper in the scanner the green light flashes and few times with no other response.  This scanner has worked fine for years. I have tried the following:

1) powered off scanner by removing power cord.

2) Rebooted MAC.  

3) I have confirmed all software and drivers are up to date.

Any ideas would be appreciated.

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  • Level 5*

If you post the brand and model, we could direct you to the company supporting the product.  They may even have a forum for user support.

On the computer side, is there alternate software you can use to test the scanner.
For example. System Preferences > Printers and Scanners

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