~EO 1 Posted September 6, 2017 Share Posted September 6, 2017 Hello,After the last update of Firefox for macOs, Evernote Web Clipper stopped working. Firefox 55.0.3 (64-bit) Evernote Web Clipper 6.12.1.1 Thanks, great work. Link to comment
Level 5* gazumped 12,072 Posted September 7, 2017 Level 5* Share Posted September 7, 2017 Hi. Have you tried uninstalling / reinstalling the clipper? I'm using that version on a Windows machine without issues. Does the Chrome clipper work for you? Link to comment
~EO 1 Posted September 13, 2017 Author Share Posted September 13, 2017 Yes, installed and reinstalled ... even previous versions. Chrome seems to work fine, in safari does not show remember for 30 days so you have to enter the key again and again. Link to comment
Level 5* gazumped 12,072 Posted September 16, 2017 Level 5* Share Posted September 16, 2017 Not registering the login after the current session suggests it's a cookie issue - there are a few threads here about Sierra and allowing cookies from some sites - can you check your cookie and security settings to see if its possible to accept cookies from Evernote? Link to comment
~EO 1 Posted September 21, 2017 Author Share Posted September 21, 2017 Thanks gazumped, you are right about cookies on safari. We used the Mac Cookie App, and we had to specifically state that don't delete the Evernote cookie. But this had not been necessary until the update 6.12.1.1. In the case of Firefox is even worse. Since the last update Clipper only opens a blank tab and nothing else. We have set privacy to clear cookies on exiting out and we had already seen a similar problem in an earlier version but it was quickly fixed with the next. P.S. We don't have any Adblock, only Tab Mix Plus, Pinterest button and Pocket installed. Link to comment
Level 5* gazumped 12,072 Posted September 21, 2017 Level 5* Share Posted September 21, 2017 Weird - don't think this has been mentioned with other issues on that update. There have been a rash of recent dot releases - I think this is most recent. If you're continuing to use the latest version and this release doesn't fix the problem, I'd suggest you repost the query in that thread where the devs will be paying closer attention, and report it to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.