234532452345345 0 Posted December 10, 2016 Share Posted December 10, 2016 I recently changed my password and then signed out and back in again on my Mac, which went just fine. However, when I tried to sign in again on my iPhone (running iOS 10.1.1), it stopped responding and even the keyboard was frozen. If I went to my homescreen and back to the Evernote app, it would close. When I'd tried to re-open it and try to sign in again, it would crash again. I've tried this multiple times and the results are always the same. And I even tried uninstalling Evernote and installing it again. I even tried restarting my phone. No dice. Also, it always crashes on the same letter of my password. I can't even enter the rest of it. After even more testing, I decided to test random characters in the password field. It always crashes after entering 16 characters into the password field. I can enter as many characters as I like into the username/email field, but the password field causes problems for some reason. I can't use Evernote on my phone until this gets sorted out. It seems like my only option would be to have a shorter password, but I'd prefer to avoid that if it's at all possible. Any ideas? Also, I am currently paying for Evernote Premium. I'm not sure if that makes any difference for this problem. Link to comment
Level 5* DTLow 5,736 Posted December 10, 2016 Level 5* Share Posted December 10, 2016 3 hours ago, 234532452345345 said: I recently changed my password and then signed out and back in again on my Mac, which went just fine. However, when I tried to sign in again on my iPhone (running iOS 10.1.1), it stopped responding and even the keyboard was frozen. If I went to my homescreen and back to the Evernote app, it would close. When I'd tried to re-open it and try to sign in again, it would crash again. I've tried this multiple times and the results are always the same. And I even tried uninstalling Evernote and installing it again. I even tried restarting my phone. No dice. Also, it always crashes on the same letter of my password. I can't even enter the rest of it. After even more testing, I decided to test random characters in the password field. It always crashes after entering 16 characters into the password field. I can enter as many characters as I like into the username/email field, but the password field causes problems for some reason. I can't use Evernote on my phone until this gets sorted out. It seems like my only option would be to have a shorter password, but I'd prefer to avoid that if it's at all possible. Any ideas? Also, I am currently paying for Evernote Premium. I'm not sure if that makes any difference for this problem. You should open a support ticket asap Contact Evernote Support There are others reporting the same problem Good Luck, and let us know what happens Link to comment
234532452345345 0 Posted December 18, 2016 Author Share Posted December 18, 2016 An iOS update was issued and I installed it on my phone. With iOS 10.2, this is no longer a problem for me. It was a problem in iOS 10.1.1 though. Link to comment
Phillippee 0 Posted December 22, 2016 Share Posted December 22, 2016 iOS 10.2 does not help. I'm wonder why I paid for Premium if I can't access my stuff on iPhone Link to comment
Level 5* DTLow 5,736 Posted December 27, 2016 Level 5* Share Posted December 27, 2016 On 2016-12-21 at 11:11 PM, Phillippee said: iOS 10.2 does not help. I'm wonder why I paid for Premium if I can't access my stuff on iPhone As above, you should contact Evernote support Contact Evernote Support Twitter @evernotehelps There are benefits to a Premium Subscription (like enhansed support) iPhone access is available in the free account Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.