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RESOLVED - Disappearing Notes In Software - But Still Available On The Web

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5 replies to this topic

#1 C6REW

C6REW

  • Title: I need a Cup Of Tea
  • Group: Evernote Evangelist
  • 1,608 posts

Posted 22 January 2013 - 01:35 PM

Hi All,

Just discovered that when I move notes between 'Business' notebooks they arrive there, but once I sync they disappear off the software!

However they are still on the Web and also still available with my 2nd user!

This only happens with the 'Business' part of my database and not with my 'Personal' side.

Currently using:
Windows 7
Evernote 4.6.2.7880

Have reported it Heather, but thought I would pre warn any other business users to keep a look out. As I say the good news, is they are still there but not available where I want them.

Best regards

Chris

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#2 C6REW

C6REW

  • Title: I need a Cup Of Tea
  • Group: Evernote Evangelist
  • 1,608 posts

Posted 23 January 2013 - 12:27 AM

An update for you.

I reported this to Heather and the support team sorted an update that cleared the problem.

Basically once installed I needed to move the missing notes on the web to another notebook. Sync both web and Windows app.

Move the notes on the Windows app back to where they should be, re sync and all is now fine.

Well done to the support team and Heather for sorting this problem out so quickly.

Best regards

Chris

EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests
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#3 dlu

dlu

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 2,413 posts

Posted 23 January 2013 - 02:28 AM

Apologies for this bug. We should have a fix that won't require a work-around
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#4 Jon H

Jon H

  • Title: Member
  • Group: Evernote Employee
  • 33 posts

Posted 25 January 2013 - 07:45 PM

Hi Chris,
There is a new RC out that dlu just posted. After I updated my client, it looks like I can move notes between business notebooks with no issue. I don't see mention of it in his post, but it is now working successfully for me. You may want to check out the post on it.

http://discussion.ev...windows-462-rc/

#5 C6REW

C6REW

  • Title: I need a Cup Of Tea
  • Group: Evernote Evangelist
  • 1,608 posts

Posted 25 January 2013 - 08:15 PM

Thanks Jon,

Already updated, will check it out later.

Best regards

Chris

EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests
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#6 dlu

dlu

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 2,413 posts

Posted 25 January 2013 - 10:34 PM

Yes, sorry I didn't write too many Evernote Business specifics into that post, but moving between personal and business notes is an area we worked on. Especially with notes that have tags.

We also cleared up a few sync errors related to tags. Special thanks to customer support for helping flag, get info on and reproduce high priority issues
If you have a serious issue with Evernote, you can submit a support request here. Evernote employees read the forums, but it is not run by customer support or a way to directly get customer support.

Check out our Knowledgebase.
View our User Manuals here: Mac or Windows
Check out the Getting Started Guide
Still need help? Submit a support request here.





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