25 replies to this topic

[Annoyed]

UPDATE: Right-clicking "Select all" before attempting to "Add to Evernote 4" seems to work.

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Just upgraded to 4.6.1.7860 (268368) Public for IE9 32-bit on Windows 7 64-bit.

Can no longer save https pages due to error message "Internet Explorer restricted this webpage from running scripts or ActiveX controls."

URL only is saved to the note.

Neither clicking "Allow blocked content" nor adjusting security settings solves problem.

Is it possible to downgrade to the previous working version 4.5.10.7472?

Thanks.

Attached Files

•  IE9SecurityMessage.png   4.36K   21 downloads

[dillan]

Same here. Updated to 4.6.1.7860 now 'Add to Evernote 4' only clips link. Also no longer prompts for notebook. Will roll back to 4.5 until fixed. (Win7, IE9)

[adsffasdfsdafsdafsdfafsdf]

Same exact issue for me. Does anyone from Evernote know when this will be fixed?

[jbignert]

Thanks for the report we are looking into this. We'll aim to have a fix in the new Windows beta version.

[Niesioa]

Help. Since updating to 4.6.1 now I can not use the Web Clipper. I get an error message "Failed to initialize Evernote Clipper ActiveX component"

Any ideas?

[larstoftlund]

I have the same problem. I would prefer not to install a beta version. Does anyone know if the issue is solved in the beta?

[RadicalDad]

One assumes that the "beta" referred by by jbignert on Jan 15 is now the version released two days ago (4.6.2.7927). Still doesn't work.

Premium support has been useless on this issue. They claim not to know anything about it, asked me to reinstall, send logs, etc., never responded after that, then closed my ticket.

How hard can this be? Go back and get the code that worked in 4.5.x and implement that.

[Dave Evernote User]

I concur with RadicalDad. Evernote Premium Support has TOTALLY been USELESS on this fix. I, too, opened a support ticket. It was also closed without resolution. After many "attempts" at using the "Premium Support" - I've come to the conclusion that they are some type of "ticket center" that knows NOTHING about the product and has no insight into what is actually being worked on, etc. For us, this issue is significant.

[gustavgi]

I have the same problem on 2 different computers, Win7 x64 and Win8 x86.

[jbignert]

We cannot reproduce this issue so if you are affected and have more details on your system, please let us know.
- Windows client version
- OS version
- IE version

Microsoft pointed us here for more info:
http://answers.micro...0f-5b9394922bdd

[Dave Evernote User]

What do you mean you cannot reproduce the issue? Your developers have been working on this "bug" for quite some time. Several of us have reported tickets (all of which have been closed prior to resolution of the issue).

Windows 7 Home Premium w/Service Pack 1
IE v9.0.8112.16421 (includes 9.0.12 Update for KB 2761465)

The information provided via 16051-219999:

We apologize for the inconvenience, however it appears there is currently a bug causing this.

We have filed an internal bug report with the QA team lead. She will classify and fix the bugs in the order determined by the project lead.

Once again, we apologize for the inconvenience.

Evernote Support

[RadicalDad]

Sorry jbignert, usually I'm not one to pile on, but I'm going to have to nail you on this one also. If your support crew doesn't "know" about this issue it is because they are incompetent.

1.) Look around your own forums. There are several threads talking about this.

2.) The information you asked for was requested and supplied at least twice during the farce of an email exchange that was called "technical support." Here it is again:

Evernote Windows client 4.6.2.7927

Windows 7 Pro, fully updated (all updates rated "important" and above)

IE9, fully updated as above.

As for the work-around mentioned by the OP, it does not work reliably, so this is a stopgap measure at best.

The Microsoft issue mentioned in the link you provided is just FUD, sorry to say. That reference is over 8 months old. This issue started with the release of 4.6.1 whereas everything was working fine in December with 4.5.x. Perhaps that issue is related, but it isn't a MIcrosoft problem. The changes your programmers made in 4.6 created the problem.

Looking more carefully now at the OP's problem description, my problem is slightly different, and far more ubiquitous. I suspect that the other posters here have my problem, judging by their comments.

The OP mentions problems only on secure pages (https://) I have the problem on ANY page I try to clip. I never see the "Internet Explorer tried to restrict" message. All I get is a little black box in the middle of the screen which says "clipping" (this is new in 4.6) which often takes far longer than it used to in 4.5.x. When the clip is complete, the only thing placed in the note is the URL placed in the body of the note (and also in the URL field).

This needs to be a high-priority fix. I am certainly skeptical of moving the rest of my organization to a paid Evernote platform with service like this.

[gustavgi]

We cannot reproduce this issue so if you are affected and have more details on your system, please let us know.
- Windows client version
- OS version
- IE version

Microsoft pointed us here for more info:
http://answers.micro...0f-5b9394922bdd

All I get is a little black box in the middle of the screen which says "clipping" (this is new in 4.6)

I have a feeling the problem has something to do with this code, trying to make the clipping look more fancy.

[gustavgi]

Any progress on this issue?

[Toddao]

Same issue here, running Windows 7 x64 and IE 9.  Web clipper still works on my 32 bit Windows 7 machine with IE 9, however. 

 

Very annoying, I would love to see this one escalated.  Anyone try IE 10?

[leka]

I can't access Web Clipper with right-click. It shows up under "tools" in IE control bar, and works from there most of the time, but "add to evernote" function disappeared from right click. I can still clip URL. Opened a ticket, they suggested several things, but nothing works. They are working on it now... Does anyone have the same issue?

(Windows 7 64bit, IE 9) 

[Jimcub]

Similar problem - I am on Windows 7 and Evernote 4.6.3.8096 (268604).

 

"Failed to initialize Evernote Clipper ActiveX component. Please make
sure that ActiveX components are allowed in your Internet Explorer
settings."

 

Nothing obvious to me in my IE security settings taht needs to be changed.

 

Thanks

 

J

[kgtgg]

+1 with the ActiveX problem except I'm using version 4.6.3 and IE 8. My situation seems a little different. Web Clipper WAS working with IE 8 but then I upgraded (momentarily) to IE 10. It didn't play well with too many webpages I visit often, so I reverted back to IE 8 (IE 9 also didn't play well which is why I'm still using 8).

 

But now, after going back to IE 8 I'm getting this message and unable to save anything.

 

Any ideas?

[drcbc]

^{Same problem.  Clipper working fine, then just stopped working several days ago. I have changed nothing.}   

^{Using IE 10.0.9200.16521  Evernote 4.6.4.8136 .  Win 7 Pro.  Very Frustrating.  Have reinstalled Evernote.  Still not working..}

 

^{Please help!} 

[drcbc]

So this program is now useless unless we get this active x thing fixed.  What is Evernote doing about this?? I have a premium account and can't use the basic function it was designed for!!  What a deal.