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Sean Ardley

Add progress bar and a 'close and continue upload in background' button while uploading large files

Idea

I just tried to leave feedback about file upload from iOS, and it was so tough that I'm instead suggesting an easier way to leave feedback.  Seriously, you have to make an account on forums to leave feedback?  On evernote Web, in the user's dropdown menu there are options for account settings, help&support, contact support (which doesn't actually let you contact suport on basic accounts, that's some pretty awful UX), and log out.  There should also be one for 'suggestions'.  It should link to a place where you can leave tagged general suggestions.  The UX and PM people at Evernote should have direct access to what lands there.  For example, I could say:

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In iOS, when uploading files for instance from the Voice Memos app,  it appears to have worked, but when I go to Evernote Web in a browser it appears not to have worked, as no note is present.  This seems horribly buggy.  If you wait long enough, you find it just didn't have any upload progress indicator to let you know how long it would be.  If, while you were waiting, you tried again, for example on a 15MB file, you will eventually find that it worked, but you wasted a weeks worth of Evernote Basic data upload allocation due to the double upload.  That's really awful UX.  Whenever a freemium service at the free tier does not provide the full free tier services, it makes me want to do the opposite of upgrading.  It makes me want to migrate out to something else. 

If instead of the dialog closing when the upload begins, it should give a progress bar and a 'close and continue upload in background' button or something.

 

Tags:  Upload, upload status, UX, usability, Visibility of system status, Error prevention, Help users recover from errors

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Then your UX people can read my suggestion, and attempt to figure out exactly what I was trying to accomplish and why it didn't work out for me.  They can get as deep in my head as they like about what different parts of my process made me feel.  If you have an email address field that says "please leave your email address so our UX people can learn more about what you were trying to accomplish (optional)", they can even ask me.  Then they can come up with some ways to serve my needs, pick one, and implement it.

Trust me.  I work in a big software company that has these issues too, and as a UX person it would make my life much easier and my company's product much better to have this suggestion box or something like it.  Make that pathway.

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Hi!

 

We've recently split our product forums into two areas: Help and Product Feedback. You can learn more about this in our restructuring announcement...

 

I have moved your thread to the iOS Product Feedback area. This area is reviewed by Evernote employees and is considered a huge resource for our product managers and developers. Requests and suggestions here are also seen by other users who are able to add their voice to yours! 

 

As for your suggestion, a adding a progress bar is a great idea and one that we will keep in mind for future updates. 

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Wow! It's been more than an year, and there's no updates or signs of this ridiculously simple thing  being added to evernote. Not only iOS, but evernote for all the platforms has the same issue. Even for me, being a top tier premium user who has about 23,000 notes, and 10 GB of data per minth, the abcense of a progress bar is pretty much the most frustating thing about evernote. It already takes double the time the rivals like Google Drive / Dropbox takes to upload content to their servers and add to this the missing progress bar and it certainly ruins a big part of thebuser Experience. But, it seems, evernote as a company has become too egotistical and arrogant to even listen to its users who expect to be able to utilize some of the simplest and most essential features of a cloud based workspace, that pretty much everyone  in the industry has already implemented, probably the day they launched in beta. And here, it all seems to be a completely different story. The recent problems in evernote (The Company) is a sign that if it refuses to get some of the most basic features right, it won't have even a tiny bit of a chance to last the next decade forget a century as they used to say! God save the company! :(

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