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TCG1

(Archived) Email problems

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I am very frustrated - now 3 days of problems - I am unable to email notes..

The messge I get is:

"Evernote is unable to email notes at this time.

Error: Sync failed due to unexpected behaviour on the client side

Would you like to schedule this not to be emailed the next time you syncrhonise? YES / NO"

The system does syncrhonise, that is my notes are accurately updated on windows, ipad and iphone, but the email function does not work - I have tried YES and NO.

I have also tried to upgrade to "Premium", imagining that perhaps I have used up my "free" email limit, but for some reason this does not work either ...

PLEASE HELP!

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Hi TCG1,

It sounds as though the Windows client is failing to sync for whatever reason which is preventing you being about to email the note.

Could you post the last 20 or so lines from the activity log?

Help -> Activity Log.

Hopefully this should shed some light on why it is not syncing.

Scott

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Evernote for Windows 4.6.7.8409 (268917) Public

OS: Windows 6.2.9200 

User: tomgreen12

Memory: 72.4MB

Created: 2013/08/29 13:25:39

---

Bootstrap info: loadedFresh

<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>

---

11:59:01 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

11:59:01 [6784] 57% * to: tg@spearheadgroup.co.uk

11:59:01 [6784] 57% * cc: tg@spearheadgroup.co.uk

11:59:02 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

11:59:02 [6784] 71% * to: tg@spearheadgroup.co.uk

11:59:02 [6784] 71% * cc: tg@spearheadgroup.co.uk

11:59:03 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

11:59:03 [6784] 86% * to: tg@spearheadgroup.co.uk

11:59:03 [6784] 86% * cc: tg@spearheadgroup.co.uk

11:59:04 [6784] 100% Emailed 0 notes, 7 notes failed

11:59:04 [6784] 0% Usage Metrics: sessionCount=1

11:59:04 [6784] 0% Client is up to date with the server, updateCount=786

11:59:04 [6784] 0% * saved updateCount: 786

11:59:04 [6784] 0% Updating server items

11:59:04 [6784] 40% Updating server note "Compass Case Studies - List", resource count: 0

11:59:04 [6784] 40% * guid={c81d990c-36f4-4049-8cde-f60bfd67fd20}

11:59:05 [6784] 40% * updateCount: 786 --> 787

11:59:05 [6784] 80% Creating server note "Case Studies list.docx", resource count: 1

11:59:06 [6784] 80% * guid={cf2ed406-6959-438c-9d2e-5ca679bb0e04}

11:59:06 [6784] 80% * rsrc={7284206b-5249-4e0c-9795-6a48f4b3ad4f}, note={cf2ed406-6959-438c-9d2e-5ca679bb0e04}

11:59:06 [6784] 80% * updateCount: 787 --> 788

11:59:06 [6784] 80% * updateCount: 788 --> 789

11:59:07 [6784] 100% * saved updateCount: 789

11:59:07 [6784] 100% Session terminated normally, elapsed time: 9s

11:59:07 [6784] 100% * sent: 36.2KB, received: 1.6KB

11:59:07 [6784] 100% * 8s (98%) spent in EDAM RPC

 

Log opened on 2013/08/29 12:02:08 (UTC+1:00)

 

12:02:08 [5316] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

 

Log closed on 2013/08/29 12:02:08 (UTC+1:00)

 

12:02:08 [5220] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

12:14:07 [6784] 0% Connecting to www.evernote.com

12:14:07 [6784] 0% * loaded updateCount: 789

12:14:07 [6784] 0% Emailing note id=1 "Compass case study - 7.1 Kaizen (KG)"

12:14:07 [6784] 0% * to: tg@spearheadgroup.co.uk

12:14:07 [6784] 0% * cc: tg@spearheadgroup.co.uk

12:14:07 [6784] 14% Emailing note id=2 "Compass case study - 7.1 Kaizen (KG)"

12:14:07 [6784] 14% * to: tg@spearheadgroup.co.uk

12:14:07 [6784] 14% * cc: tg@spearheadgroup.co.uk

12:14:08 [6784] 29% Emailing note id=3 "Compass case study - 7.1 Kaizen (KG)"

12:14:08 [6784] 29% * to: tg@spearheadgroup.co.uk

12:14:08 [6784] 29% * cc: tg@spearheadgroup.co.uk

12:14:09 [6784] 43% Emailing note id=4 "Compass case study - 7.1 Kaizen (KG)"

12:14:09 [6784] 43% * to: tg@spearheadgroup.co.uk

12:14:09 [6784] 43% * cc: tg@spearheadgroup.co.uk

12:14:10 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

12:14:10 [6784] 57% * to: tg@spearheadgroup.co.uk

12:14:10 [6784] 57% * cc: tg@spearheadgroup.co.uk

12:14:11 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

12:14:11 [6784] 71% * to: tg@spearheadgroup.co.uk

12:14:11 [6784] 71% * cc: tg@spearheadgroup.co.uk

12:14:11 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

12:14:11 [6784] 86% * to: tg@spearheadgroup.co.uk

12:14:11 [6784] 86% * cc: tg@spearheadgroup.co.uk

12:14:12 [6784] 100% Emailed 0 notes, 7 notes failed

12:14:13 [6784] 0% Usage Metrics: sessionCount=1

12:14:13 [6784] 0% Client is up to date with the server, updateCount=789

12:14:13 [6784] 0% * saved updateCount: 789

12:14:13 [6784] 0% Session terminated normally, elapsed time: 6s

12:14:13 [6784] 0% * sent: 6.7KB, received: 577B

12:14:13 [6784] 0% * 6s (100%) spent in EDAM RPC

12:29:13 [6784] 0% Connecting to www.evernote.com

12:29:13 [6784] 0% * loaded updateCount: 789

12:29:13 [6784] 0% Emailing note id=1 "Compass case study - 7.1 Kaizen (KG)"

12:29:13 [6784] 0% * to: tg@spearheadgroup.co.uk

12:29:13 [6784] 0% * cc: tg@spearheadgroup.co.uk

12:29:14 [6784] 14% Emailing note id=2 "Compass case study - 7.1 Kaizen (KG)"

12:29:14 [6784] 14% * to: tg@spearheadgroup.co.uk

12:29:14 [6784] 14% * cc: tg@spearheadgroup.co.uk

12:29:14 [6784] 29% Emailing note id=3 "Compass case study - 7.1 Kaizen (KG)"

12:29:14 [6784] 29% * to: tg@spearheadgroup.co.uk

12:29:14 [6784] 29% * cc: tg@spearheadgroup.co.uk

12:29:15 [6784] 43% Emailing note id=4 "Compass case study - 7.1 Kaizen (KG)"

12:29:15 [6784] 43% * to: tg@spearheadgroup.co.uk

12:29:15 [6784] 43% * cc: tg@spearheadgroup.co.uk

12:29:16 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

12:29:16 [6784] 57% * to: tg@spearheadgroup.co.uk

12:29:16 [6784] 57% * cc: tg@spearheadgroup.co.uk

12:29:18 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

12:29:18 [6784] 71% * to: tg@spearheadgroup.co.uk

12:29:18 [6784] 71% * cc: tg@spearheadgroup.co.uk

12:29:18 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

12:29:18 [6784] 86% * to: tg@spearheadgroup.co.uk

12:29:18 [6784] 86% * cc: tg@spearheadgroup.co.uk

12:29:19 [6784] 100% Emailed 0 notes, 7 notes failed

12:29:20 [6784] 0% Usage Metrics: sessionCount=0

12:29:20 [6784] 0% Client is up to date with the server, updateCount=789

12:29:20 [6784] 0% * saved updateCount: 789

12:29:20 [6784] 0% Session terminated normally, elapsed time: 7s

12:29:20 [6784] 0% * sent: 6.7KB, received: 577B

12:29:20 [6784] 0% * 6s (100%) spent in EDAM RPC

 

Log opened on 2013/08/29 12:36:45 (UTC+1:00)

 

12:36:45 [2984] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

 

Log closed on 2013/08/29 12:36:45 (UTC+1:00)

 

12:36:45 [5220] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

12:44:20 [6784] 0% Connecting to www.evernote.com

12:44:20 [6784] 0% * loaded updateCount: 789

12:44:20 [6784] 0% Emailing note id=1 "Compass case study - 7.1 Kaizen (KG)"

12:44:20 [6784] 0% * to: tg@spearheadgroup.co.uk

12:44:20 [6784] 0% * cc: tg@spearheadgroup.co.uk

12:44:20 [6784] 14% Emailing note id=2 "Compass case study - 7.1 Kaizen (KG)"

12:44:20 [6784] 14% * to: tg@spearheadgroup.co.uk

12:44:20 [6784] 14% * cc: tg@spearheadgroup.co.uk

12:44:21 [6784] 29% Emailing note id=3 "Compass case study - 7.1 Kaizen (KG)"

12:44:21 [6784] 29% * to: tg@spearheadgroup.co.uk

12:44:21 [6784] 29% * cc: tg@spearheadgroup.co.uk

12:44:22 [6784] 43% Emailing note id=4 "Compass case study - 7.1 Kaizen (KG)"

12:44:22 [6784] 43% * to: tg@spearheadgroup.co.uk

12:44:22 [6784] 43% * cc: tg@spearheadgroup.co.uk

12:44:23 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

12:44:23 [6784] 57% * to: tg@spearheadgroup.co.uk

12:44:23 [6784] 57% * cc: tg@spearheadgroup.co.uk

12:44:24 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

12:44:24 [6784] 71% * to: tg@spearheadgroup.co.uk

12:44:24 [6784] 71% * cc: tg@spearheadgroup.co.uk

12:44:24 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

12:44:24 [6784] 86% * to: tg@spearheadgroup.co.uk

12:44:24 [6784] 86% * cc: tg@spearheadgroup.co.uk

12:44:25 [6784] 100% Emailed 0 notes, 7 notes failed

12:44:26 [6784] 0% Usage Metrics: sessionCount=1

12:44:26 [6784] 0% Client is up to date with the server, updateCount=789

12:44:26 [6784] 0% * saved updateCount: 789

12:44:26 [6784] 0% Session terminated normally, elapsed time: 5s

12:44:26 [6784] 0% * sent: 6.7KB, received: 577B

12:44:26 [6784] 0% * 6s (100%) spent in EDAM RPC

12:59:26 [6784] 0% Connecting to www.evernote.com

12:59:26 [6784] 0% * loaded updateCount: 789

12:59:26 [6784] 0% Emailing note id=1 "Compass case study - 7.1 Kaizen (KG)"

12:59:26 [6784] 0% * to: tg@spearheadgroup.co.uk

12:59:26 [6784] 0% * cc: tg@spearheadgroup.co.uk

12:59:26 [6784] 14% Emailing note id=2 "Compass case study - 7.1 Kaizen (KG)"

12:59:26 [6784] 14% * to: tg@spearheadgroup.co.uk

12:59:26 [6784] 14% * cc: tg@spearheadgroup.co.uk

12:59:27 [6784] 29% Emailing note id=3 "Compass case study - 7.1 Kaizen (KG)"

12:59:27 [6784] 29% * to: tg@spearheadgroup.co.uk

12:59:27 [6784] 29% * cc: tg@spearheadgroup.co.uk

12:59:28 [6784] 43% Emailing note id=4 "Compass case study - 7.1 Kaizen (KG)"

12:59:28 [6784] 43% * to: tg@spearheadgroup.co.uk

12:59:28 [6784] 43% * cc: tg@spearheadgroup.co.uk

12:59:29 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

12:59:29 [6784] 57% * to: tg@spearheadgroup.co.uk

12:59:29 [6784] 57% * cc: tg@spearheadgroup.co.uk

12:59:29 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

12:59:29 [6784] 71% * to: tg@spearheadgroup.co.uk

12:59:29 [6784] 71% * cc: tg@spearheadgroup.co.uk

12:59:30 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

12:59:30 [6784] 86% * to: tg@spearheadgroup.co.uk

12:59:30 [6784] 86% * cc: tg@spearheadgroup.co.uk

12:59:31 [6784] 100% Emailed 0 notes, 7 notes failed

12:59:31 [6784] 0% Usage Metrics: sessionCount=0

12:59:31 [6784] 0% Client is up to date with the server, updateCount=789

12:59:31 [6784] 0% * saved updateCount: 789

12:59:32 [6784] 0% Session terminated normally, elapsed time: 5s

12:59:32 [6784] 0% * sent: 6.7KB, received: 577B

12:59:32 [6784] 0% * 5s (96%) spent in EDAM RPC

 

Log opened on 2013/08/29 13:13:20 (UTC+1:00)

 

13:13:20 [7640] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

 

Log closed on 2013/08/29 13:13:20 (UTC+1:00)

 

13:13:20 [5220] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

13:13:34 [2452] 0% Connecting to www.evernote.com

13:13:34 [2452] 0% Mailing note "Case Studies list.docx"

13:13:34 [2452] 0% * to: tg@spearheadgroup.co.uk

13:13:34 [2452] 0% * cc: tg@spearheadgroup.co.uk

13:13:35 [2452] 0% EDAMUserException: errorCode=LIMIT_REACHED parameter="NoteEmailParameters.toAddresses"

13:13:35 [2452] 0% Session terminated abnormally, elapsed time: 0s

13:13:35 [2452] 0% * sent: 16.1KB, received: 71B

13:13:35 [2452] 0% * 0s (98%) spent in EDAM RPC

13:14:32 [6784] 0% Connecting to www.evernote.com

13:14:32 [6784] 0% * loaded updateCount: 789

13:14:32 [6784] 0% Emailing note id=1 "Compass case study - 7.1 Kaizen (KG)"

13:14:32 [6784] 0% * to: tg@spearheadgroup.co.uk

13:14:32 [6784] 0% * cc: tg@spearheadgroup.co.uk

13:14:33 [6784] 14% Emailing note id=2 "Compass case study - 7.1 Kaizen (KG)"

13:14:33 [6784] 14% * to: tg@spearheadgroup.co.uk

13:14:33 [6784] 14% * cc: tg@spearheadgroup.co.uk

13:14:34 [6784] 29% Emailing note id=3 "Compass case study - 7.1 Kaizen (KG)"

13:14:34 [6784] 29% * to: tg@spearheadgroup.co.uk

13:14:34 [6784] 29% * cc: tg@spearheadgroup.co.uk

13:14:34 [6784] 43% Emailing note id=4 "Compass case study - 7.1 Kaizen (KG)"

13:14:34 [6784] 43% * to: tg@spearheadgroup.co.uk

13:14:34 [6784] 43% * cc: tg@spearheadgroup.co.uk

13:14:35 [6784] 57% Emailing note id=5 "Compass case study - 7.1 Kaizen (KG)"

13:14:35 [6784] 57% * to: tg@spearheadgroup.co.uk

13:14:35 [6784] 57% * cc: tg@spearheadgroup.co.uk

13:14:36 [6784] 71% Emailing note id=6 "Compass case study - 7.1 Kaizen (KG)"

13:14:36 [6784] 71% * to: tg@spearheadgroup.co.uk

13:14:36 [6784] 71% * cc: tg@spearheadgroup.co.uk

13:14:37 [6784] 86% Emailing note id=7 "Compass case study - 7.1 Kaizen (KG)"

13:14:37 [6784] 86% * to: tg@spearheadgroup.co.uk

13:14:37 [6784] 86% * cc: tg@spearheadgroup.co.uk

13:14:37 [6784] 100% Emailed 0 notes, 7 notes failed

13:14:38 [6784] 0% Usage Metrics: sessionCount=1

13:14:38 [6784] 0% Client is up to date with the server, updateCount=789

13:14:38 [6784] 0% * saved updateCount: 789

13:14:38 [6784] 0% Session terminated normally, elapsed time: 5s

13:14:38 [6784] 0% * sent: 6.7KB, received: 577B

13:14:38 [6784] 0% * 6s (100%) spent in EDAM RPC

 

Log opened on 2013/08/29 13:24:31 (UTC+1:00)

 

13:24:31 [56] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

 

Log closed on 2013/08/29 13:24:31 (UTC+1:00)

 

13:24:31 [5220] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

 

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This line is the indication of what is causing the failure:

13:13:35 [2452] 0% EDAMUserException: errorCode=LIMIT_REACHED parameter="NoteEmailParameters.toAddresses"

So, this is suggesting that you are sending the note to a lot of people, and it has reached the limit of sending addresses.

The thing is though it appears as though there is only one email address entered (This is the case, correct?), so I don't understand why this would cause the error.

I think your best bet here would be to start a support ticket. They should be able to direct you to the best course of action to solve this problem.

http://evernote.com/contact/support/

Include the same info as you have posted here, indicating the sync error and the log.

Also include what version of Evernote you are using, which can be found via Help -> About.

Ensure that you get a ticket number after submitting. This is a confirmation that the support request went through.

If you could also post the ticket number here, when you get it, any passing EN staff can follow up on the request if necessary.

Scott

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