query1 1 Posted December 8, 2017 Share Posted December 8, 2017 I just created a new free Evernote account for use with the website. When I login to the website, the work chat icon briefly appears in the navigation menu then disappears. I am attempting to share folders with this new account via a premium account. There does not appear to be an alternative to the absent work chat icon. I can access the work chat function via an enduring icon when I login to the website via my premium account. I wonder if the work chat, file / folder function has been removed from the free account? Anyone else have experience with this, or recommend a work around? Thanks. Link to comment
Level 5* gazumped 11,666 Posted December 12, 2017 Level 5* Share Posted December 12, 2017 Hi. I know that Work Chat is disabled on brand new accounts to avoid a spamfest - the feature should be enabled within a day or three of the account being set up. Not sure about new free accounts - I have a couple I've had for a long time both of which have Chat working fine. If you don't get access soon you could contact Evernote to raise this directly on your paid-for account via https://help.evernote.com/hc/requests/new or tweet them via https://twitter.com/evernotehelps Link to comment
query1 1 Posted December 18, 2017 Author Share Posted December 18, 2017 You were right about the delayed activation. Work Chat is now up and running with the help of tincture of time. Thanks. Link to comment
Level 5* gazumped 11,666 Posted December 19, 2017 Level 5* Share Posted December 19, 2017 No problem. Glad you got there in the end. Link to comment
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