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      Reach out to Evernote support on Twitter @EvernoteHelps   09/20/2016

      We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST.  https://twitter.com/evernotehelps  
Ellen G

website / credit card Canceling your subscription and Refund Policies

1 post in this topic

Hi Everyone,

I wanted to create a thread to provide some explicit detail on subscription cancelations.

All Evernote subscriptions are enrolled in auto-renewal by default. Depending on how you signed up for your Premium or Plus subscription, you might take different steps to cancel the auto-renewal. To avoid being charged for the next billing cycle, be sure to cancel before the renewal takes place.

Under the terms of our Refund Policy, subscriptions are non-refundable, and no prorated refunds or credits are offered for partially used subscriptions. 

We do understand there may be circumstances which require further investigation. In those cases, please open a support request and provide as much detail about the circumstance as possible. We cannot discuss private account and payment information on the forum.

Details around third party payments will vary by processor:

  • PayPal: Manage or cancel your subscription’s auto-renewal directly through your Evernote Account Settings.
  • iTunes: Manage or cancel your subscription’s auto-renewal directly through iTunes. More info here
  • Google Play: Manage or cancel your subscription’s auto-renewal directly through Google Play. More info here

In all cases, when you cancel your Evernote Premium or Plus subscription, your subscription won't change until your current billing cycle ends. Once your subscription runs out, it will be canceled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible.

If you do decide it’s time to go back to a Basic subscription, send us some feedback! Each section of our forum has a Product Feedback area for you to let us know how to make Premium or Plus subscriptions more valuable for you. 

**This thread is intended for informative purposes only. If you have an account query that requires assistance from our support team, please open a ticket to ensure your request does not get missed or delayed. Please note: all information contained in this post is current as of May 3, 2017**

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