SparshGupta007

Look at these topics - https://discussion.evernote.com/forums/topic/149591-nobody-is-responding-to-ticket-upgraded-from-evernote-plus-to-professional-on-29th-december-not-getting-reflected-in-account-and-asking-me-to-pay-again/

Does anyone the email ID of Evernote CEO?

These illiterate people were supposed to revert back the payment which I made for professional account purchase on December 29th, 2023. But, they have downgraded my personal purchase on Jan 13, 2024 also to a free account. Such imbeciles. Evernote Support Team (Evernote Help and Learning) Jan 25, 2024, 18:13 GMT+1 Hello Sparsh, Thank you for reaching out to us. I’ve gone ahead and processed a refund for the December 29 payment as per your request. The funds will be available to you in accordance with the policies of your financial institution. It may take longer if your bank is located outside of the United States. If you need further assistance, please don't hesitate to get in touch. Warm regards, Evernote Support Team Help & Learning | Youtube | Forums

Ticket# 3807690

Looks like the whole support team is filled up with MF's. These a**h**es doesn't even know how to handle things. First I purchased professional subscription on Dec 29, 2023, which they downgraded to free. Then I purchased Personal again on top of that on Jan 13, 2024 as it was hampering my work. And now these bloody f**kers have again downgraded to Free account. I have already made the payment twice. You guys are pathetic and should be ashamed of yourselves. Evernote Support Team (Evernote Help and Learning) Jan 25, 2024, 18:13 GMT+1 Hello Sparsh, Thank you for reaching out to us. I’ve gone ahead and processed a refund for the December 29 payment as per your request. The funds will be available to you in accordance with the policies of your financial institution. It may take longer if your bank is located outside of the United States. If you need further assistance, please don't hesitate to get in touch. Warm regards, Evernote Support Team Help & Learning | Youtube | Forums

Looks like the whole support team is filled up with MF's. These a**h**es doesn't even know how to handle things. First I purchased professional subscription on Dec 29, which they downgraded to free. Then I purchased Personal again on top of that on Jan 13 as it was hampering my work. And now these bloody f**kers have again downgraded to Free account. I have already made the payment twice. You guys are pathetic and should be ashamed of yourselves.

As a Professional user, I expected faster resolution of tickets. This is really disappointing and is hampering my work.

I have alrady purchased Evernote Professional on 29th December (INV17274294), but it's not getting reflected. It has moved me back to free user from Evernote Plus user and asking me to upgrade to Evernote Plus again. Why should I make payment again when I have already purchased Pro subscription?