silvershower

i'm unfollowing this topic now, have great lives all of you.

Which is why I have cancelled my sub and I am migrating notes away. It is important the users of this forum see the reality, whatever the view. Your relentlessly pro-evernote stance in the face of real world evidence to the contrary is incredibly unhelpful. I have never found anything you have said even remotely valuable - all you have done is tell me i am using the product wrong or must be stupid. You have to really examine how you are spending your life as if you get a positive experience out of your presence on this forum then you need to get out of the house and experience life a bit more.

the problem is that i am just not sure why you care whether other people like or don't like the product. How to use it, maybe advice, fine.... but why try to convince people who think the product is sh** that they are wrong? I am more confused than anything else by it. We've spoken before on here.

you realise you aren't obliged to act as marketing for this company, right?

fine ok, I'll rephrase a bit... my point is really that surely everyone needs the note-taking part. Not everyone needs the other bits.

sorry, but i have heard that all before really. When you say the world has changed - yes it changed a long time ago. To not evolve (or arguably, fix) something which is nearly 15 years old, whilst still taking tons of money off of customers is quite frankly astonishing. However if anything, modern data contracts and fast mobile connectivity should mean that the sync works better than it did before, not worse. I've moved everything to apple notes now and honestly it works like a dream, and I don't miss any functionality evernote provides. Why I didn't do this years ago I am not sure.

if you look back, every year that goes by people who for whatever reason are evernote fans have been saying oh yea just wait till this next release and big things are coming and it will all be great. It's a note taking app. This is not sending people to Mars. How hard can it be to just get this stuff right?

whatever. This is what crappy product companies do. They focus all their energy on shipping new features in order to secure investment. They have no care about customers or their needs.

It's not useful for me personally to describe yet again the issues, but for the sake of clarity, I would make a change on iOS and it fairly regularly it wouldn't reflect on macbook at all until I either restart evernote for macOS, or until I make a change to the note (after forgetting I had made a change to iOS in the first place, and assuming it had sync'd down already) obviously then creating a conflict. Other times I would make a change to iOS and it would refuse to sync up at all despite perfect connectivity. I would have to restart the iOS app numerous times to try and force it. Any changes to mac in that time were obviously then impossible as they would have generated a conflict. Other times I would get a conflict when both devices were entirely sync'd for no reason at all, which was completely mystifying. Most recently, and the final straw for me was that sometimes evernote would entirely lose note edits on both platforms with no reason or error. Sometimes it would be there in the history (so it was clear that the new version had been overwritten with an old version) and sometimes it was lost forever. Even for a free product this would be unacceptable (not losing data is requirement number 1 for a notes app), but for a paid product it is astonishing. I'm not asking for advice on how to avoid these issues, as no advice I was given ever worked. These are product bugs but were never fixed by evernote despite some of these existing for years, for me at least. Evernote seem to prioritise all these new stupid features no one ever uses rather than ensuring that the basics are solid. They've been acquired by another company now so I guess the relevant leaders in the company got what they wanted in the end, which is just money.

i've cancelled my evernote subscription finally. The latest note edit loss was the final straw. After using this product for 10 years, I can say conclusively, what an genuinely terrible product this is. Sync still doesn't work well, no end of quality issues, and in the last few months it has been mysteriously losing my note edits. I won't be sad to go, and would encourage other users to do the same. Best of luck to the new owners of Evernote, I really think you've wasted your money.

Can we stop using the term ‘real time’ because sync on Evernote is about as far from that as is possible to get. One issue is that the ‘sync up’ from iOS is a pain and doesn’t happen straight away. Sometimes you have to fiddle with it for ages to get it to work. Second issue is that ‘sync down’ to macOS doesn’t happen AT ALL until you edit the note which obviously creates a conflict. Clearly it doesn’t check the server periodically for changes or the period is so long it has no effect. The only way I can find around it is to close Evernote on Mac and reopen it when I know I have made a change on the phone. Totally stupid usability.

on the iOS notes list there is a green marker against un-sync'd changes. When it disappears, it is sync'd up. On the mac, it is literally a case of waiting for the changes to visibly reflect in the client, or to be doubly sure, exit the client and reopen it. Both sync features are massively annoying as you can't force it to sync, you just have to wait until the next time it is scheduled to do it. It also doesn't flag in either the mac client or the iOS app when there are changes yet to be sync'd down. I actually hate using evernote now but i am stuck with it as i have so much stuff in there.

mate, i just said that I ensured the sync process was complete. It has given me so many issues over the years that I have drilled it into my brain to ensure any edits are synced up and down. That said I think the way it works leaves a lot to be improved, i have just learned to cope with how rubbish it is. Every time I have raised sync with support they say the same as you just said - that it is being upgraded or improved. It should work perfectly between multiple devices providing the user is able to ensure the latest version is always the one being edited. Anyway I have raised it with support by a ticket.

Thanks, clearly you've assumed I am a bit mentally challenged, so thanks for that, but i've been using this software for years and I know the pitfalls. I did not edit the note in 2 places at once. I edited on iOS, ensured the sync was completed (which is a pain by the way on a phone but that's a separate gripe), and then waited for the change to come down to the mac (which again is a pain as they did away with the sync button), and then later made some changes. Later still, the changes were lost. The means by which I edited the note is entirely supported and legitimate. Edit one, sync, sync down, edit again. Nothing wrong with that at all. I haven't contacted support (yet) as they often fail to respond, but equally often they do reply to forum posts.

Twice recently my note edits have been lost at sync and overwritten with an older version. I was able to look in the note history and see in the previous versions the version that I needed to restore, but this very much is not the point... this is 100% the only fundamental thing you need to get right every time, otherwise what the hell is this product??