anfang

They could introduce a beta-testers pricing tier.

A Bleeding-Edge tier that's practically the same as the Personal Tier, but $2 cheaper per month. This is to warn subscribers that the service could be subpar or unstable, in exchange for paying less.

Alternatively, they could also raise every tier (Teams and Professional, except Personal) by $2 - that would go into funding additional testing and support options, while ensuring the product is on a stable line and features are introduced after extensively testing with the folks in Personal Tier

5 hours ago, BruceT said:

Have you only seen this on tasks that repeat a certain period after completion or have you seen it on recurring tasks on a fixed schedule as well? 
Also just curious, do you still use EN tasks?

I saw the problem on both types of notes, but it was a lot more apparent and common when I used 'repeat after completion'. It could be observer's bias (or whatever it's called) because an incorrect recurrence date was a lot more obvious to notice and a lot harder for me to fix. Whereas a mis-synced fixed schedule task, I'd just re-toggle it again and it'd be alright.

And I've not used EN tasks since then - because I kept seeing similar issues in the forums 😅. Maybe when the issues die down, I'll reconsider.

7 hours ago, BruceT said:

Does anyone else have any recurring tasks that after you check them off as complete they go away only to return in the overdue section? This is not all recurring tasks at all for me. In fact it’s just a few here but it’s just about everyday. In the note where the task lives it’s updated correctly but in the task view it’s shown as overdue. 

Known issue. I'd submitted it several months ago.

There's a problem in how task completion and task recurrence is being synced across devices. Especially if your recurrence is based off "Recurrence: Repeat After Completion", you'll see a task with different recurrence dates and completion statuses on different devices.

If you really wanna continue using Evernote tasks, avoid recurring tasks.

Hi, I have a refund request ticket #3883213 that was erroneously rejected.

My Annual Subscription was paid for on 27th Apr 2024. As per policy, an Annual Subscription can be refunded within 60 days, so I should have been able to get my refund.

Can anyone from the moderator/support team help to escalate the issue?

Thank you very much!

11 hours ago, KenTheriot said:

I'm doing a search for the word "lap" on Evernote for Mac. I keep getting results for any word with those letters, like "laptop" or "lapping." But I specifically want the separate word "lap." I tried putting quotes around it but that doesn't ix it.

Is there a certain syntax for doing this?

Thanks!

I can replicate your issue and it's inconsistent depending on the word chosen.

I tried with my own notes:

• Given content that contains the word guidelines, guideline matched, but "guideline" doesn't
• Given content that contains the word learning, both learn and "learn" matched

@Kaspar Are you perhaps using the Windows Store version of the app? Windows Store Apps will upgrade by themselves.

18 hours ago, PinkElephant said:

I don’t see this icon, in no view.

I can see the icon that OP mentioned on iOS Evernote 10.86.0.

On the new Home Screen, click "Notes" at the bottom navbar, then click "Notebooks" on the top navbar, then select a Notebook. The "download indicator" icon will be where OP indicated in his screenshot.

Mine:

• Launching a very recently minimized Evernote (e.g. switched app less than a minute ago): Instantaneous
• Launching Evernote (e.g. anything not a minute ago): ~3 seconds

3 seconds' not really that slow for most apps (e.g. Microsoft Office, Google Docs, Dropbox), but it's considered slow for note-taking apps.

I think the lack of a spinner also gives the illusion that launching Evernote is much slower than it actually is.

I work between desktop and mobile a lot.

One of the things I do on my mobile, is to put down my thoughts before the start of each day. They go into a list. Then I go through the list, reordering the list items, creating elaboration under nested lists, sometimes highlighting certain points.

The thing is, it's really hard to do so on the mobile app (iPhone). There's no drag-drop of list items unlike on Desktop. It's hard to select multiple list items while controlling the selection cursor precisely.

How do you guys manage using Evernote on mobile? It feels so much like a desktop app slapped onto a mobile screen. Any tips and suggestions?

5 hours ago, mackid1993 said:

The product head was very active on here, up until things started to get super toxic. He is now interacting with users primarily on X where things are less reactive.

That's just ... running away from the problem. Wouldn't people just voice their grievances on X instead?

And it'd be worse because then Evernote's PR releases on X will be peppered with negative comments, hurting Evernote's image.

Relevant discussion linked.

On 8/31/2023 at 7:41 PM, Ron Gejman said:

the ability to paste arbitrary URLs and format the result as a preview

Yes, exactly this! It would be great and make the note much more visual and exciting.

Something like this:

Quote

are they instantly giving out discounts upon cancellation or do you have to wait for a separate email/notif? 

For the 40% discount, if you head to Account Billing and cancel your renewal, it should appear right before the confirmation prompt. If it doesn't appear (I'm sorry) then you should be able to reverse your cancellation decision as well.

At any rate, your subscription privileges will run its full 1 year course, regardless if you have an active recurring payment for the next payment year.

As for the 50% and 60% discounts, those are only for accounts who have no active subscription plans. This includes both new accounts as well as accounts whose paid subscription have expired.

2 hours ago, PinkElephant said:

You really put an effort in documenting stuff, where I say who cares. It’s a 1st year offer only.

I easily spend more on a nice dinner, than the total rebate we discuss here „ad exzessum“.

@PinkElephant Effort is going Gmail and searching for Evernote in:trash. As compared to someone trying to post remarks in every single thread for nearly a decade.

Anyway costs aren't a factor for me. For your dinner analogy, I too get more credit card rebates on a single month's meal spending, than what Evernote costs in a year.

19 hours ago, samlk said:

Worse, they are offering 50% off new subscriptions. A huge discount to folks who do not currently use the program, but at the same time turning around and charging those of us that already subscribe even more?? I understand that you trying to tempt more users in, but it really feels like a snub to those of us who have already supported the product. Why not offer a bit less discount to those just joining and then at least keep the current rate for those who already have a subscription?  

 

You clearly don’t value current customers!

Returning customers get 40% off.

It was only today that it became 50%. Tbf it's only 10% more.

It's amusing how often they're spamming me with the offers though. From bottom up, the frequency of emails sorta escalated

• 40%
• 25% (5 days later)
• 40% (10 days later)
• 40% (4 days later)
• 40% (7 days later)
• 40% (1 day later)
• 50% (4 hours later)
• ?? (1 hour later?)

Happened to me before.

I got a reply to my ticket within 1 working day, and restated within 4 working days of ticket creation.

My incident was in Aug 2022. Right now in 2024, Support's probably understaffed right now though - I hope you would get some proper compensation for it eventually (unlike me).

Speaking of better visuals,

URL previews would be awesome. We already have YouTube, Backlink, and PDF previews. Something that renders a preview of a URL hyperlink would be the next step.

Example of 2 inline URL previews:

3 hours ago, eric99 said:

hmm, this is not what I experience... When I open the same note on my PC and my phone, both can change the note concurrently...

Could AlbertR be referring to split-second simultaneous edits near the same area of text?

I presume the 'room' opens and closes really fast to avoid blocking other clients, and the 'room' is localized to a small edit area (per line/block?). I guessing something like concurrent edits on multiple clients on the same line of text (or worse, the same word) would run into issues?

7 hours ago, AlbertR said:

I've implemented Make (Automation Software) scenarios

For a while I was stunned and thought this was referring to Make (e.g. GNU Make) 😂. Would be pretty hardcore.

I feel there are 2 kinds of support requests.

Bugs, and non-bugs.

Non-bug related support requests are pretty straightforward. Responses come in reasonable time, and usually there is a resolution, no matter how shoddy the resolution is. (I had my subscription prematurely terminated for weeks, and all I got was an additional 10GB quota for 1 month - when I don't use more than 1 MB a month).

Bug-related support requests ... well good luck on those. Support 1) might not understand what you're referring to, 2) might consider the case resolved because they couldn't reproduce your issue no matter how many diagnostics or evidence you've provided, 3) might provide pointless template answers, 4) might leave you hanging for weeks and months while 'our team investigates the issue', 5) eventually close the ticket anyway without resolution.

This was such the case since 2012 when I first subscribed till 2023.

I would also say that such support interactions are common to other apps and isn't unique to Evernote. But other apps would usually fix the technical issue within the year in a stealth upgrade. Evernote ... I have had issues unresolved for years. Including a similar problem as OP since day 1 of Tasks release.

Notion doesn't have offline mode, while NoteJoy doesn't have offline mode on its mobile apps.

I'm using OneNote as my "last resort" option. It's rock solid and I've been using it as my main app for half a year now. Recently I'm also evaluating Craft if it can replace OneNote.

Unfortunately, both OneNote and Craft don't have good ways to import EN content. It was not a problem for me as I regularly curate my notes to ~50 notes. So I could manually copy-paste things over.

9 hours ago, gazumped said:

I'd imagine the rest of the 'free note taking' market were  surprised and pleased to receive hundreds of thousands of new users.  Wonder how long they'll be able to fund their own free services eating up the cost of storage and bandwidth...

Worry not what has yet to happen.

Worry about current circumstances and if there are backup plans.

5 hours ago, thefryhole said:

Removing offline from the comparison matrix when evaluating other platforms certainly changes EN's value prop and opens up a lot more options.

Thing is, a lot of competitors claim they support Offline mode, but they

• don't explicitly tell you which notes have or have not been downloaded. We are led to assume it is "everything"
• don't explicitly tell you that offline mode is supported on Desktops, but not on Mobile (NoteJoy)
• don't explicitly tell you that offline mode is for text. Attachments have to be manually downloaded (NotesNook, Craft)

I'm not saying we need the resolution of detail that Evernote provides regarding offline download status. But we can't really know for sure if everything's really downloaded in the other apps, either.

I think it's best not to rely on Tasks - there's just too many bugs (and often hard to replicate) that it's not effective or worthwhile to continue submitting bug reports for. Tasks that ended up with different recurrent dates and completion status on different devices - and getting Alert notifications for the wrong datetime, etc.

I have since used the default iPhone tasks, especially they are Siri-enabled, works great on Apple Watch, has no syncing issues, and can auto-recognise text like 7pm or next day etc.

6 hours ago, philrodo said:

Actually, I'm surprised at the similarities in offered features between Evernote and NoteJoy. They also offer Nested Netbooks and Nested Tags, which Evernote hasn't gotten around to providing, though I know these features have been requested. On the minus side, I noticed that their web clipper only works with Chrome and FireFox, which would complicate my life, given that I use Safari as it works best under macOS. 

The list of NoteJoy features is at:
https://notejoy.com/features

NoteJoy doesn't have offline mode.

Since you mentioned you use iPhone, presumably you may travel to areas where you have a network deadzone and there is little to none data availability.

I find AI Clean Up useful, but rarely would I need it to run on the entire note.

Rather, selective sections probably warrant a cleanup. If I could select the specific portions of text that I want to cleanup, that would be great.

It would also overcome the "Note too large" problem that currently constraints AI Clean Up