HLind

Hi Pink Elephant Thanks for sending this link, I did try to update the software earlier it was not working but I tried again with the auto update feature that popped up today so I am hoping it works. Fingers crossed! Appreciate it

I am having the same problem. My scanner is not showing up on my new MacBook Pro, and now it keeps telling me to upgrade. I removed my iPhone and the app is not even downloaded on my iPhone and it only gave me one day to remove another user which is me! This is horrible. I may need to sell this thing and move on if I don't get any help.