ohgoodgrief

Aha!! Apparently there was an issue about this time last year, in which people couldn't log in using their Apple ID. I'm not having the same issue, but I'm very hopeful that the solution will also work for my situation: https://help.evernote.com/hc/en-us/articles/360058137073

Oh wow - this is incredibly helpful to know. I bet I can't revoke the device again then... at least not until next month. I was set on logging in to evernote.com because I couldn't delete my account on the app, but I've since discovered that I'm encountering the same issue with both. So, I guess whether or not I can log in to evernote.com is a moot point. As I stated, I totally understand why EN requires that I enter my password again. The potential bug is that it's not taking my password. I created my account with my Apple ID and log in with it, so I don't understand why providing the same password isn't working. I have to do two-factor authentication each time I log in to evernote.com on my laptop, but of course, logging into the iPhone app bypasses Apple's 2FA. Either way, EN asks for my password again when trying to access Account Status, both on the app and on the web. (Again, totally understand.) It shows the correct email address for my account but won't take the corresponding password. I have no idea what's happening, but I'll figure it out eventually...

PinkElephant, you were absolutely correct - it must have something to do with the device limit. ...which means this is yet another bug/tech issue - par for the course at this point. From the last screenshot I provided (list of devices), I was able to "revoke" a device (strange word for this - Evernote's, not mine). After revoking the Evernote Web "device," I was then able to go back to evernote.com on my laptop and log in. So, it must have something to do with the device limit, although that makes absolutely no sense in my case. In the process of trying to delete my account, I've logged back in on evernote.com again, and each time, I've had to delete the Evernote Web "device" from the list of (2) devices on the iOS app before it will allow me to log in on evernote.com. Apparently, Evernote wants me to stay logged in on the web; if I sign out and try to log back in, it must think I'm trying to log in on a third device? I get the error message and have to delete the "device" in order to be able to log in again. So, while this is yet another tech issue, you were absolutely 100% correct that the error message I was receiving had to do with the device limit. Or, rather, Evernote incorrectly perceiving that I was going over my device limit. Maybe you can use this knowledge to help someone else in the future. Now that I can log in on evernote.com again, I went to delete my account. ...and of course, encountered another issue. When you go to delete your account, Evernote requires that you enter your password again. Totally understand this, but it's not working on the app, nor evernote.com. I used my Apple ID to create my account, and of course, I therefore continue to use my Apple ID to sign in, whether on the iPhone app or evernote.com on my laptop. When trying to access Account Status within account settings (where you go to delete your account), it displays my email address and asks for my password, but it won't take it and states that I modified my password four days ago. Yes, I modified my password four days ago...when I created my account. Haven't changed it. If anybody has any suggestions, I'm all ears - I'm ready to be done with all this! I'm hesitant to change my Evernote password in a Hail Mary attempt, because again, I log in using Apple. I'm afraid that changing my password will cause further issues with a discrepancy between my Apple ID password and a new one I might create through Evernote. Still, I'm willing to try it if that's my best shot. Not trying to draw this out - I'll eventually figure it out myself - but if anybody has a quick tip, I'm listening. Also, if anyone knows how to delete an account from this site, that would be great too... that'll be my next step after deleting my Evernote account. I'm not seeing an obvious option under Account Settings, and nothing of use comes up when I search for "deleting forum account," "delete account," "how to delete community account," etc.

Oddball, as a fellow free account-er, I've experienced basically the same issues you have - if you care to, you can read all about it here: https://discussion.evernote.com/forums/topic/140927-no-support-for-free-account/ I've also experienced several technical issues/potential bugs within the app, but as you know, our only course of action is to post here. This is exactly where Evernote directs us to go with our tech issues. With two of the issues, I am able to reproduce them and have documented on this site with screenshots, etc. With one, someone tried to help but with no solution; with the other, the end result was my being told that this is not Evernote, so it seems that even items posted under the "Possible Bugs/Technical Issues" section don't have any hope of actually reaching Evernote as possible bugs/tech issues. It seems that our only options are to delete our Evernote accounts or pay to upgrade. The choice to delete my account was an obvious one for me - I sincerely wish you good luck with whatever you choose to do.

You must've missed the part where I was trying to give them my money - the whole reason I posted here in the first place... ...and to use your example, Evernote has offered a free never-ending smorgasbord, not a free sample. A free account is not the same as a free trial. As I stated earlier, I would prefer to have a free sample (limited free trial period) and decide whether to buy, rather than have a free account with zero support.

Oh that's funny that the site blocked out a word that isn't a bad word. Just FYI, I don't curse - at least not in public - and the phrase I was using was cr@p ton, not s--t ton, just FYI. How funny!

Then you're completely misunderstanding the issue I encountered. If you read my original post and/or look at the screenshots I provided, everything goes fine, up until the final "Submit" button. It even looks like it's active and you can click on it, but you can't - nothing happens. So, because the very issue is that the composed ticket cannot be submitted by clicking on the final "Submit" button, then it is ABSOLUTELY necessary to click that final "Submit" button in order to determine whether it's working properly or not. Everything else is fine up until that point, just like I showed in all those screenshots I painstakingly provided. Determining that everything which was working fine, is still working fine, does absolutely nothing but waste everyone's time. What needs to be tested is the thing that wasn't working fine. That's great (?) that you've submitted a ***** ton of support tickets in the past, even through your free account, but that doesn't mean it's working right now, at this moment. ...and you won't know if it is until you actually try clicking the final "Submit" button. I am under the impression that none of the people who post here actually work for Evernote, so I completely understand if you're unwilling to submit a "false" ticket, but at what point have I provided enough documentation that this is taken seriously as a bug and reported to Evernote? Having a free account, I can't report a technical issue myself - I am only directed here, to this site. I'm just trying to let someone know about the problem so that it can be fixed for future users. Otherwise, why on earth am I going to all this trouble? I literally only own two Evernote-compatible devices: my iPhone and my laptop (PC). According to Evernote's policy, my free account allows me to be logged in on two devices. I have been using only the app on my iPhone, and on my laptop, I have only gone to evernote.com (via Chrome). So, unless this is yet another technical problem with Evernote, then the device limit isn't causing the issue here. And I don't know about you, but as I stated before, if I'm not logged in to the iPhone app, I literally don't have access to anything. I literally can't see anything in the app at all, unless I'm logged in. So, all the screenshots I previously provided are from while I was logged in to the app. Let's say that Evernote is glitching and has decided that I am somehow magically signed in on three devices - if it had logged me out of the app, there's no way I would have seen the screens I show in my screenshots. Since my word isn't enough, here's some documentation: # of devices: What happens when I sign out of the iPhone app: While I'm signed out/logged out, every time I go to open the app, that's what I see. Can't get to anything within the app, much less the Settings menu nor the Help section, nor ANYthing I show in the screenshots I provided, detailing my steps. My reproducible steps, I might add... So, your assertion that I must've been logged out is not correct. As I stated before.

Again, I have only ever accessed Evernote from two devices. I literally don't even have any other devices! 1) iPhone (using iOS app) 2) my laptop (going to evernote.com using Chrome)e Apparently nobody believes me, but even Evernote itself backs me up:

I wasn't trying to submit a support ticket when I logged in and it gave me the error message I put in my last post. I literally went to evernote.com, clicked on "Log In" in the upper right-hand corner, and signed in with my Apple ID. It lets me sign in, but gives the error message. I understand your confusion from the other thread, but that is a completely separate thread where I was simply trying to report a potential bug with the iOS app. I am no longer interested in nor trying to contact Evernote support. I have only received the error message yesterday and today, and it was only when logging into evernote.com through Chrome. Thanks for the advice re: the number of devices. However, if it's due to the number of synced devices, that's strange, because I've only ever logged in on 1) the iPhone app and 2) evernote.com on this computer (where I continue to receive the error message). Still, I'll assume that this is the issue for now! I'll sign out of the iPhone app and delete it... that should do the trick, right? See I'm trying to log in, in order to delete my account. I found how to do this from a Help article, but the app won't allow me to access Account Status within my account settings. (It won't take my password and tells me that I reset my password four days ago...yes, Evernote, I created an account four days ago. ...and yes, I have double- and triple-checked my password.) So, I need to log in via evernote.com in order to delete my account. That's the only reason I'm concerned about not being able to log in.

I was logged into my account in the app when I took the path I showed in the screenshots. When I sign out of my account in the app, I don't have access to anything in the app at all, much less the Settings menu where I started from (first screenshot). All of the screenshots I posted were from within the app - it didn't switch me over to Safari (or any other browser) at any point. Again, just to be 100% clear - it's not just that you can get to the last step where you could click the final "Submit" button; you were actually able to click the "Submit" button? ...not just have the ticket "ready to go," as you put it? If that's the case, then this is extra, extra-weird.

No "influencers" here - I have zero social media presence. I am, however, big on word-of-mouth marketing and I tell everyone I know about exceptionally good or bad experiences with a company. I also tend to be a brand loyalist - when I find a good brand, I tend to stick with it; conversely, once a brand has lost my trust or has treated its customers poorly, the brand has usually lost my business forever. If free users are such a horrible drain, then why does Evernote offer free accounts? According to your statement, Evernote must be so incredibly magnanimous to offer free accounts in spite of the terrible burden free users cause in return... and yet they're not magnanimous enough to offer any customer service to those same folks... Yeah I seriously doubt that Evernote offers free accounts unless they get some benefit from it. I suppose you also believe that only paying users are on this site, helping to point out technical issues and potential bugs, etc.? So my official Evernote-community-provided solution is that I should've upgraded at full cost through iTunes, and then I should've assumed that I could contact Evernote support afterwards, to have my billing adjusted? How would I have possibly known that the discounted offer was available for those who paid through the app, when there was no indication of that in the app? Up to the point of authorizing payment, it was still showing full-price, so how would I have guessed that I could retroactively get the deal and that it wasn't an online-only exclusive offer? Also, my lack of ability to contact support didn't exactly instill any confidence that Evernote would even give me the time of day, much less give me any sort of credit back to my iTunes account. If it hadn't been for the 50% off deal, I would've played around with the free version for a while, then tried out the free trial of Personal, etc., etc. I was just attempting to take advantage of what seemed like a great deal. But with the issues I've already encountered with the app alone, much less lack of customer service, and then I've observed a ton of rude responses on this site, which is supposedly where Evernote wants me to go for an alternative to customer support... Anyone with reason can understand why I'm no longer interested in Evernote. I should've just been done with it and not even tried to help Evernote realize that it's turning off potential customers. I've just heard from several people how much they love Evernote, so I was hopeful that the company is not as horrible as my experience indicates. Thanks for this. If only I had been able to get this info from Evernote when I was attempting to contact them... there would've been a very different outcome! Thanks also for this - it's exactly what I had planned to do in the case I learned that the deal was only available if you pay online. Glad to know that this thread has been flagged... the point of telling my experience was in the hopes that someone with Evernote would read it. Whether they choose to realize that they have a customer service opportunity here, or if they just walk away thinking maybe they should allow people trying to give them money a way to contact Support... who knows? At least I did my "due diligence" in trying to make things better than when I found them. So, Evernote: For future reference, there are plenty of us who would rather, say, do a free trial and then pay for a service, rather than having the opportunity to have a free account but being treated like junk by not being given any customer service. ...and btw, I'm still getting this when I sign in to evernote.com with my Apple ID: ...but don't mind me. I'm just a free account user.

So, to be clear: in your free account, you can submit a ticket? If you select "Billing and Payments" just like I did in the screenshots provided (although it really doesn't matter, as long as you select a combination that gives you a "Submit ticket" button), then you click "Submit ticket" and fill out the form (just like I did), Evernote allows you click on the final "Submit" button? Are you using Evernote 10.26 and iOS 15.2.1? (I hadn't yet upgraded to 15.3.1 when I first encountered the error.)

You must have a paid account, because Evernote only wants to provide support to paying users. ...even though here I am, a free user, trying to support Evernote by drawing attention to a possible bug... Again, I appreciate the suggestion to use a web browser, but that is completely NOT the point of my posting here - it's to draw attention to a possible bug within the iOS app. Of all the app issues I've encountered, this is the only one that I can document and consistently reproduce. Here are my screenshots, starting with the Settings menu within the app: (I select Help and Learning because it's the only one of the four options that would potentially allow me to contact Support.) I scroll down... Again, I scroll down... Scroll down again... Scroll down some more... Fill out the form... Scroll down... It really looks like you can click/press it, doesn't it? Nope!

Funny you should say that I can get support on Billing or Account issues, because I tried that first and got even less options than the snip I provided in my original post. That's precisely what sent me down the rabbit trail of trying to find the magic combination of drop-down responses to allow me to contact Support. The snip I provided is as far as I could get with any combination. Thanks for the advice to subscribe via iTunes - that's exactly how I created my Evernote account. In fact, the question I wanted to ask Support was re: upgrading through the iPhone app, using my Apple/iTunes account for payment. In case someone with Evernote is paying attention and cares about customer service or even lost revenue, here's my story: I am brand new to Evernote and saw the deal for 50% off the Personal account. I decided to give it a shot, even though I just created an account Tuesday evening (3 days ago) and haven't had Evernote long enough to even play around with the free version. I recognized that it's a great deal and thought I would take a chance. It's obvious from the Help articles that if I want to pay via iTunes, I have to go through the app itself, but the deal wasn't available there. I simply wanted to contact Support and ask if there was a way to get the deal through the app/paying through iTunes, or if I absolutely had to pay on the website to get the deal. I had specifically purchased an Apple gift card for the purpose of upgrading to a Personal account - I strongly prefer that any app costs/renewals go through my Apple ID/iTunes account payment method. However, if I had been able to contact someone with Support and had been told that I could only get the deal through the website, I absolutely still would've upgraded. Having spent way too much of my time yesterday, simply trying to find a way to contact Support, has left a bad taste in my mouth. The only way I found to contact Evernote was to go through the "Share feedback" form under "Support" in the app Settings. It's just a survey form ("powered by Qualtrics") and not supposed to be a way to contact Evernote directly. Plus, there's the technical issues I've already encountered in my first few days: e.g., app has crashed a few times, "Submit" button to submit a ticket within the app doesn't work, here's what I get when I log in after clicking on the link you provided, above: I'm just not interested in supporting a company which isn't interested in supporting its users. Even when I wanted to pay Evernote to upgrade, I was only directed to a community discussion forum that specifically states it can't help me with my issue: "we cannot assist you with payment, billing, or subscription issues directly in the discussion forums." (Totally understand this, btw.) Having encountered at least one technical issue every time I've used the app, so far (which I hoped would be my primary medium for using Evernote), but there isn't a way for me to contact Support for these issues, doesn't bode well. PinkElephant, you put it very well: This lack of respect for users who aren't the equivalent of dollar signs is exactly why I have chosen not to upgrade. No one forced Evernote to offer free accounts - that's not on the free users, but on Evernote. I am part of an online group that just recommended Evernote as part of moving to a paperless lifestyle, which is why I created an account and downloaded the app three days ago. I am telling everyone about the utter lack of customer service and will be encouraging them to only use the free version, if even that. My guess is that the majority of Evernote users are those who have free accounts - if that assumption is correct, then the number of downloads the app has on the AppStore and Google Play, the number of users Evernote is able to tout, the good reviews in various outlets, etc., are largely thanks to users who aren't paying customers. Because I haven't really used Evernote yet, I don't know if there are options for beta testing, etc., but this would potentially be yet another way that free account users help Evernote's business. So the idea that the only users who "help to run the show" are those with paid accounts? I think it's seriously time Evernote rethinks its stance.

As I previously stated, I went through Settings in the app and selected Support, then Help and Learning, etc. Same result. Green "Submit" button looks like it's active and click-able, but it does nothing. I'm not sure what you mean by trying another browser - the point of my post was to draw attention to an issue within the iOS app. If I can contact support through a browser, that's fine, but the bug in the app still remains. I'm new to this site, so maybe I'm not catching on, but I thought this was the "Possible Bugs/Technical Issues" area of the site and that I have chosen the "Evernote for iOS Issues (Versions 10.0 and above)" topic. Thought this was the area specified for reporting possible bugs with the Evernote iOS app.