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MELIRAYDB

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  1. MELIRAYDB

    Can you help me retrieve my old notes?  I've downloaded the legacy version, signed in with no luck on retrieving the notes.  I've been a member since 2018 using the same email address the entire time.  I'M LOST HERE!!!!! Is there any way to get these back or is it done deal and have to start completely over?  BTW, where did our sensitive data go to if we can't get it back?

    1. Show previous comments  2 more
    2. Austin G

      Austin G

      Thanks. I'm happy to help.

      I did not find any accounts for those emails. Please try these steps on your Windows PC to help me find the account.

       
      1. Select: Tools>Options>General>Open Database Folder
      2. Capture a screenshot of the list of files in your database folder.
      3. Reply with the screenshot attached.

      Thanks, 
    3. MELIRAYDB

      MELIRAYDB

      Hi Austin,

       

      I didn't create my account on a PC.  I used the Evernote App on my phone.  How do I find the account if using an app?

       

    4. Austin G

      Austin G

      Hi, 

      Please go to https://www.evernote.com/SupportLogin.action and select "continue as guest" to file a support ticket so we can look into this further. 

      Thanks,

  2. MELIRAYDB
    HI Shane, I have lost all my notes after changing my account password. I downloaded the legacy version, logged in and saw nothing but the new note I created yesterday. I also followed your instructions above and still nothing. Can you help?????
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