I searched for this issue and found a thread that was hijacked with several "me too" posts. Couldn't determine if the OP ever got an answer. If someone sees this post and has a similar issue please, please either make your own post requesting help or wait for answers here to see if you can use the info. Multiple threads on one post are confusing.
Here goes...
I just downgraded to the free personal account. I just need to use EN on my android phone and my desktop. I tried to unsync an extra device but each time I tried to access EN on my desktop I was asked to unsync a device. I have now run through my 2 allotted unsync attempts. Can someone explain to me the difference between the windows desktop app and EN web? also, how do I set EN up so that I am using it on my phone and on my desktop without repeated instructions to unsync a device? What was I doing wrong?
Thank you for any help