rltidd27

Tried looking in trash and all notes.  They simply vanished!  I have been using evernote for over 6 years, and have not had anything like this happen before.

Thanks

Rick

You have been copied on Ticket # 3007535

This is my ticket number. 

Do to a fluke of losing my phone, having the battery die, and return to me today, I had all the notes in offline mode on the phone.  I charged up the phone, put it in airplane mode and copied all the notes into a new notebook.  So far this was the only thing that saved my but.  I just lose about 12 days of work.

As soon as I synced the old notebook was also gone off my phone.

Thanks

Rick

Was on chrome doing administrative chores, since you can not do them on desktop.  I unpublished some notebooks and removed a user.  Suddenly my main notebook in which I keep all my current order info in is gone.  I did a chat but the rep said there is no activity log when using the web.  She next wanted to know if they were gone off all my devices, and they are except for one tablet that had not been connected for 12 days.  She said to go in there and copy and paste the notes, however, there was no info, just note titles.

As of now there is nothing else of which I can think to fix this issue.  I have been moved to level 2 support, but who knows when they will get to me.

None of the notes in that notebook were in the trash.

Anyone else have this issue with possible solution?

TIA

Rick

Hi.  Sorry for a long delay in responding here.  This last month has been a little busy...

 

I can see where work chat wouldn't affect shared notes.  Work Chat is kind've an alternative to sharing,  not something you can use as well.  One user can only work chat on items that user owns.  Someone who is unable to send or receive messages though is not sending correctly,  not using the right email address,  or not plugged into email.  It might be an idea to conduct some tests to see if anything chat-related works on that computer.

No problems at all with our pcs.  never did get help from "support".  By changing to business for 3 times the price, all problems went away with work chat and sharing.  Of course that was after we went thru all the problems of converting.  Piece of advice for anyone converting, backup your data directory before converting!

Very sorry this has been a source of frustration for you.

 

Based on what you're saying, it sounds like you might be missing the toggle that switches you from 'Crop Mode' to 'Resize Mode' in the top left of the window.

 

I made a quick walkthrough of the steps for resizing an image once you've got your desired file open in the annotation window.

 

Please let me know if this doesn't clear things up for you:

https://www.evernote.com/shard/s275/sh/d3e6W5500-83bf-4a5a-a681-7708b219a326/1966f8b5f8dde0255bc0e27b8e2c8f53

When will this be available on windows?

The new work chat really is messed up.  We have three premium accounts.  Main account shares several notebooks.  The other two accounts with which these notebooks are shared can NOT work chat any notes in those notebooks.  Also the send via email is grayed out on those notebooks.  As usual, support has been very slow and no help at all.  Want to guess what they suggested?

1. Reinstall Evernote - their answer to everything, very seldom fixes anything.

2. Re-share notebooks - thier second answer to everything, seldom fixes anything.

Neither 1 or 2 had any affect on the two accounts.

We have committed to using evernote in our business, but are beginning to look at ONeNote just because of problems like this.  Seems almost every time a new version of evernote comes out, some things are fixed but others are broken.

We would have MUCH rather had very good tables rather than a worthless chat feature.

Just my 2 cents worth.

Rick