Greenone

No response on the ticket but did notice with the latest update, 10.83.5, it has improved some. I'm being forced to make notes smaller and smaller. it appears the new AI or some other functionality spends a lot of resources constantly scanning the entire note.

FYI, submitted a ticket and activity logs to EN support.

Thanks.

It does appear to be using more resources for rendering now as well, even when not rendering. It would be helpful if we could turn off features and only use what is needed. Any idea how frequently they release updates and potentially resolve this issue? Is there a way to get in touch directly with EN tech support?

No collapsible sections. I do use a lot of bulleted notes. What is odd is that it happened immediately after either a software update or some other system change. There have been times over the years where I would see latency for a few hours or a day but since this started a couple of days ago, it has not improved and is making EN unusable. I am now taking notes in another application and although I've been using EN since 2013, if we can't get this resolved I will have no option but to move to another solution.

With the latest software update is there something new running in the background that is taking up significant resources like the new AI spell check or calendar function? Is it possible to disable some of that functionality to see if it addresses the issue?

Thanks for the link. So if I create a brand new note it works fine. Any existing note that is more than a few pages has significant lag. Something obviously changed in the software and is happening on the Mac desktop and web version. Notes are supposed to be able to be as large as 200mb. Reviewing my notes, none are anywhere close.

Just checked and I'm already at 10.81.4. I also tried the web version from a PC and it was no better. Is it possible some setting on my account changed? It isn't set to renew until this summer. This is making EN totally unusable and it is a primary tool for my work and personal activities.

Late yesterday and now continuing today, EN is incredibly slow to any type of typing input. I'm running it on a Mac and have also tried the web version on Safari and Chrome. I type and just sit and wait for a very long time for the characters to show up. Oddly, even when I take EN offline, there is still a very long lag in response. I rebooted the computer a few times, shut down all other apps, not running a VPN. I've been using EN since the early days and I've occasionally had this issue with new updates to the software. I am at the latest version when I check for a software update. Any suggestions on what to try or what might be causing this? Just checked and did some input from my iPhone. The text immediately inputs on the phone app and when I look on the desktop or web version, I can watch as the characters slowly appear.