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marianco

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About marianco

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  1. Evernote support recommends deleting Evernote and all of its support files - everything associated with Evernote on your hard drive INCLUDING your notes and files that you store on Evernote. You have to use an app called AppDelete (or similar) to accomplish this. It is a PITA because you then have to reinstall Evernote then download ALL YOUR FILES back onto your computer. If you have TENS OF THOUSANDS OF PDFs and OTHER FILES and NOTES, this can take HOURS. If you then have to do this again every time Evernote Spotlight Plugin starts crashing again, you realize this is a HUGE WASTE OF TIME and a PITA. You also realize that Deleting and reinstalling Evernote DOES NOTHING to solve the problem: Evernote Spotlight Plugin is POORLY WRITTEN. It should NEVER FATALLY CRASH. It should gracefully continue to work even if it encounters errors in files.
  2. Using an AppCleaner to completely eliminate Evernote and its data (i.e. your notes and files on Evernote) then reinstalling Evernote doesn't work. And it is very inconvenient if you have gigabytes of notes and files to download from Evernote. ------------------------- To solve the problem, I bought a NEW Macbook Pro 16-inch with 64 GB RAM and 2 TB SSD with MacOS Catalina Preinstalled. I then installed Evernote as the FIRST new application installed on the Freshly Made Macbook Pro. Evernote Spotlight still crashes and repeatedly crashes. This means Evernote support has NO CLUE why Evernote Spotlight Plugin crashes. ------------------------- I think Evernote Spotlight Plugin crashes when it tries to read a PDF files that has a TINY AMOUNT OF file corruption. This PDF file corruption can randomly occur when you use files in computer systems. PDF files are COMPUTER CODE that allows the computer to render your file on the screen or on a printer. This is why they are subject to CRASHES when the code is corrupted. Other Apps such as Preview, Adobe PDF Reader, etc. can GRACEFULLY RECOVER AND IGNORE the corruption when reading PDFs because they have good error handling routines. But Evernote Spotlight Plugin obviously does not have a good error handling routine. It simply FATALLY CRASHES. Evernote then will repeatedly re-load the Evernote Spotlight Plugin, which then again repeatedly crashes. Evernote probably has the plugin start reading the next PDF instead of the one that caused the crash. This is why the crashes can stop until it encounters another PDF with some file corruption. On my computer, Evernote will generally crash 10 times in a row when I restart Evernote, then stop crashing for a long time until it does so sporadically. ------------------------- The problem is that file corruption is a fact of life when you use computers. File corruption happens randomly. Good programs will handle the file corruption gracefully and won't fatally crash. They will simply move on to the part of the PDF past the corruption. Or they move on to read the next PDF. ------------------------- Figuring out which PDF file has corruption also is futile. I have TENS OF THOUSANDS of PDF files on Evernote. Since Evernote HIDES the PDFs and your notes in the system LIBRARY directory, and organizes its files in an ARCANE manner, users generally don't have easy access to these files. ------------------------- MY TWO CURRENT SOLUTIONS are either: 1. GET RID OF THE EVERNOTE SPOTLIGHT PLUGIN. Unfortunately, this also causes you to lose SHARING to Evernote. This makes it much more inconvenient to use Evernote and is unacceptable to me. 2. LEAVE OPEN THE CRASH DIALOG once Evernote Spotlight Plugin crashes and minimize its size. That way, subsequent crashes do not interrupt your use of the Mac. These crashes are still logged by MacOS on the Console files. I often run macros using Keyboard Maestro. And Evernote Spotlight Plugin crashes interrupt and throw off the timing of my macros. So leaving on the crash dialog will keep Evernote Spotlight Plugin from interfering the use of macros and other programs. Then when I am ready, I write profanity on the crash dialog so that Apple can forward it to Evernote (Turn on Share with App Developers on the Analytics and Improvements selector in the Security and Privacy Preference Pane). 3. TURN OFF ALL CRASH DIALOGS. This completely sweeps the problem under the rug and ignore it. And other apps can no longer report a crash to you. CrashReporter has 3 modes: 1) default is DEVELOPER mode where it shows you a large crash log. 2) BASIC mode where it shows you a warning that the app crashes without the developer information 3) SERVER mode where it doesn't show you any crash dialog. Instead it logs the crash on the Console Files like always. This way, when you are using your Mac as a server, its operations aren't interrupted by crash dialog boxes. The problem is that you won't know if anything crashes unless you check the Console. But since Evernote Spotlight Plugin IS THE NUMBER ONE CRASHING APP on MacOS, this is a small loss. To turn off CrashReporter by setting it to SERVER MODE, install Apple's XCode Developer Tools. Run the program called "CrashREporterPrefs" set the CrashReporter mode. Alternatively, you can run the following command in Terminal: defaults write com.apple.CrashReporter DialogType MODE where MODE is Developer, Basic, or Server. Obviously, turning off all crash dialogs is sweeping this problem under the rug to ignore it. And repeated crashing and reloading of Evernote Spotlight Plugin uses up CPU time that is best used in other apps. I prefer sending profanities to Evernote after leaving the CrashReporter dialog open and in the background to keep it from interrupting my work. I don't know when and if Evernote will ever solve this bug since it doesn't seem high on their list of things to do. But this Evernote Spotlight Plugin is a SERIOUS BUG that interrupts the joy of using Evernote.
  3. That's true. Evernote Web Clipping is a SEPARATE Application on MacOS from Evernote Itself since Mac OS Safari has strict rules on Plugins.
  4. The EvernoteSpotlight quit unexpectedly Bug has been going on for months. It even occurred with me on a NEW MacBookPro 16" 2019 with 64 GB RAM, 2 TB SSD with the only addition being a FRESH Evernote installation. The problem is NOT with the Evernote application. The problem is the EvernoteSpotlight PLUGIN that is installed in Evernote itself. This is the piece of code that crashes. ---------- Evernote supports solution DOES NOT WORK. They want you to completely deinstall Evernote and wiping out all traces and files of Evernote then reinstalling Evernote and waiting for your own files to download to your Mac. EvernoteSpotlight will still crash. Their solution is not a permanent solution. It does not answer nor eliminate why the EvernoteSpotlight crashes. It is also UNTENABLE to repeatedly reinstall Evernote and its files particularly when you have a large database of Evernote files. This takes hours to download. ---------- SUSPECT CAUSE OF CRASHES: I suspect the problem is that EvernoteSpotlight may be encountering certain PDFs that it chokes on when it tries to OCR them for searches. A similar problem was crashing a different app called KeepIt - which has a similar function to Evernote but is a local Mac App what stores its notes on iCloud. KeepIt was trying to do OCR on PDFs so that it could do a Spotlight Search on the contents. But this function kept crashing. I stopped KeepIt from doing OCR on PDFs (since I do OCR using a different App) and KeepIt has stopped crashing. If EvernoteSpotlight could just more elegantly abort OCR functions that fail and simply AVOID crashing the entire EvernoteSpotlight plugin, then this would get rid of the problem. ---------- The EvernoteSpotlight plugin has TWO SEPARATE FUNCTIONS: 1) SPOTLIGHT SEARCH: It apparently allows you to do Mac OS Spotlight Searches on Evernote's Contents stored on your Mac. 2) SHARE TO EVERNOTE: It allows you to Print PDFs to Evernote, Share PDFs to Evernote, Clip Web Content to Evernote. I AM FINE WITHOUT SPOTLIGHT SEARCHES ON EVERNOTE. But SHARE TO EVERNOTE is VITAL. ---------- The villain is the EvernoteSpotlight PLUGIN that is installed within the Evernote App. YOU CAN REMOVE IT MANUALLY TO STOP THE CRASHING. Simply: 1. Select the Finder menu item "Go to Folder..." 2. Enter: /Applications/Evernote.app/Contents/PlugIns to directly go to the Evernote Plugins Folder 3. Then trash the EvernoteSpotlight.appex file THIS STOPS THE CRASHING. HOWEVER LOSING THE SHARE TO EVERNOTE FUNCTIONS IS DEVASTATING TO THE EASE OF USE OF EVERNOTE. I need to be able to Print PDFs to Evernote and to Share PDFs to Evernote. Otherwise, I have to print PDFs and manually drag them into Evernote. This is much more tedious and time consuming. The crashing will stop when you trash the EvernoteSpotlight Plugin. And Evernote will itself run just fine. Crashes will recur only when Evernote itself is updated and the EvernoteSpotlight Plugin is once again reinstalled. IF SOMEONE COULD CREATE A SEPARATE PRINT PDF AND SHARE PDF PLUGIN FOR EVERNOTE and simply eliminate the EvernoteSpotlight plugin, this gets rid of this bug and solves the problem of crashes and will keep us all happy.
  5. I am forced to use tags because I ran out of notebooks. I have only 10,000+ notes. This is only a fraction of what I want to enter. Evernote stated "Evernote started with the aspiration to become your external brain." The problem is that this is too small of an external brain. For example, there are more than 64,000 medical diagnoses that I use in ICD10 and DSMV. There are thousands of CPT medical procedures. There are thousands of symptoms. There are thousands of neurotransmitters, hormones, and other molecular signals. There are thousands of medications and supplements. Add all of the categories in neuroscience, basic sciences, medicine, psychiatry, biology, biochemistry, etc. and you will quickly outstrip Evernote's tag capabilities with only one note for each tag. As a physician, Evernote is a very small peripheral brain. I realize I have to limit the information I store in Evernote because it is limited. The 10 GIG monthly data limit is actually not the problem. I seldom reach it once I realized Evernote wasn't designed to handle large PDFs which take forever to synchronize once I made a change. The problem is Evernote's limited ability to categorize data. Evernote's limitations make it more a small pocket notebook where its limitations in categorization and storage are kept in mind. This makes Evernote akin to the Tarascon Pocket Pharmacopoeia. It cannot hold the data of the much larger Physician's Desk Reference. Microsoft OneNote on the other hand is akin to several large binder notebooks which can contain the organized data of the Physician's Desk Reference and hundred's of textbooks. OneNote has no note size limitation other than the size of your hard drive. It has unlimited numbers of notes. It has unlimited sections - which are like Evernote's Notebooks. And it has multiple notebooks - which are like having multiple simultaneous Evernote Accounts. The primary problem of OneNote is the user interface. And it is glacially improving. But already, it has copied Evernote's 3-pane view. With further copying, it should eventually become a viable unlimited clone of Evernote. With Microsoft's CEO wanting it to be the primary cloud company, development may eventually be very aggressive. Additionally, OneNote for Business is HIPAA Patient Privacy compliant. Evernote is not. Evernote's desire to add machine learning and access to your data doesn't bode well for future HIPAA compliance. I hope Evernote keeps ahead of the game by continuing to improve its product. I like it. I find it convenient to use. But running up against it limitations is frustrating and irritating - and a learning experience. Microsoft OneNote is not a viable replacement yet. So I'd like Evernote to improve its usefulness as a peripheral brain. Note that a single human brain can contain all of the data on the internet at this moment. Our memory for pattern recognition - i.e. tags - is close to unlimited. So a peripheral brain with only 250 folders and 100,000 tags is clearly not enough. It is like scraps of paper compared to what we can actually store.
  6. I just reached Evernotes 250 notebook limit. And I'm irritated. I am a physician. I study subjects including all of neuroscience, psychology, psychiatry, endocrinology, immunology, neurology, general medicine, gastroenterology, nutrition, pharmacology, technology, computer programming, web design, photography, videography, exercise and sports, language, culture, etc. 250 folders is simply too small a number to organize the information I have. Sure, tags can be used. But tags takes more work, more typing, more time to use. And you have to do a search every time you want to find your data. I am not an office clerk. Time is important. Both tags and notebooks are simply pointers to the actual data. if 100,000 tags are allowed, then why not 100,000 notebooks? Further, since notebooks only have two level hierarchy, why not more levels? Please make Evernote much more useful for us. Weaknesses like this are openings for competitors.
  7. Thanks for the answer. Evernote is NOT HIPPA Privacy compliant at all. You cannot store any private data on Evernote since it is not automatically encrypted to the HIPAA Standard. Darn. It would be so useful to store patient data on Evernote and have it available everywhere I go. Single note encryption is not useful if you have to encrypt and decrypt thousands of notes. Evernote can't even search these notes nor PDFs. Microsoft Office365 for Business' OneNote is HIPPA compliant but the interface really is bad and practically unusable. if they copied Evernote's 3-pane view, then OneNote would be the go-to for storing private information that you can search. Hopefully one day Evernote can be HIPPA privacy compliant one day.
  8. Will Evernote become compatible with HIPAA requirements for privacy like Microsoft's Office365 for Business is? This way, patient private data can be stored on Evernote? HIPAA = Health Insurance Portability and Accountability Act. Is there any way to automatically encrypt all the notes you enter in Evernote? Currently you have to encrypt each note manually - which is very tedious when you have thousands of notes.
  9. Thanks. I submitted it. Your issue has been assigned support ticket #63382. You have also been emailed a confirmation including this number. You should receive an email confirmation immediately. If you do not, please check your Spam folder or check your email address on file in your Evernote account settings. If the email is incorrect, please change it and thenresubmit your ticket. Your request is now awaiting assignment with our support team. Responses are made in the order received. Thanks, The Evernote support team
  10. What did they tell you about what was causing Evernote to crash/freeze/become unresponsive? I am very very interested in their response. I also tried uninstalling using AppCleaner then re-installing. I did this a few times. Each time, Evernote froze while Evernote Helper was running in the background. Evernote automatically, without your permission, runs Evernote Helper in the background. Somehow, Evernote Helper was freezing/making Evernote unresponsive. Only be cutting out Evernote Helper from within the Evernote App could I make the Evernote App run - in the current and previous version. Evernote runs very well without Evernote Helper. So I wonder what Evernote Helper is exactly helping with. And why should Evernote Helper install a second copy of itself outside of Evernote that runs automatically on Login without placing itself in the Login Items in Preferences like other apps do?
  11. Evernote Helper did it again. I was using the non-Mac App Store version of Evernote - version 5.1.3. It was working fine since I surgically removed Evernote Helper from it. This evening, Evernote notified me of the version 5.1.4 update and asked if I wanted to install it. I clicked the dialog box and Evernote updated itself. Low and behold, Evernote again froze/became unresponsive/crashed on startup. On Activity Monitor, Evernote was highlighted in red by a notification it was unresponsive. And Evernote Helper - listed as "Evernote" was again active. Despite deselecting the preference to keep Evernote Helper from running, Evernote by default loads and runs Evernote Helper when Evernote is launched. And it is freezing Evernote. I regard this as a show-stopping bug and flaw. Evernote helper should never run. There is no reason for it to run. And I chose to not run it. Yet it was there in memory, alive and kicking and freezing Evernote. Not wanting to restart my Mac, I did the following: 1. Force-Quit Evernote using Activity Monitor 2. Found Evernote in the Finder. Opened the Evernote package. 3. I couldn't simply delete Evernote Helper since it was currently running. So I used the app Permanent Eraser to forcefully erase the file by overwriting it. 4. I then Force-Quit Evernote Helper in the Activity Monitor. It did not restart automatically as in the past (Hooray!). 5. I did a search of my Mac using Easy Find to see if there was any copy of Evernote Helper placed elsewhere on my computer. There was none. Looks like Evernote Helper did not replicate this time (thank God). Evernote - with Evernote Helper surgically removed - worked again! Booyah! Looks like as long as Evernote runs Evernote Helper when it starts, then it has to be repeatedly removed to keep Evernote working. Please - oh please - Jackolicious, can you tell Evernote's engineers to give users the option to NEVER run Evernote Helper. Evernote should NEVER load Evernote Helper by default. Other apps give users the option to not launch helper background apps. And certainly, keep hawking your engineers to figure out why Evernote Helper is crashing/freezing Evernote. There is one clue: Evernote Helper is NOT showing up on the Menubar when it is running. It is a completely background app. Maybe Evernote helper is the one that is crashing - but since it lacks a user interface (no Menubar presence) it isn't listed as becoming unresponsive.
  12. App Sandboxing doesn't cause crashes. It simply limits what an app can do with other apps and limits where apps can store their files. Sandboxing reduces the risk of crashing by limiting what an app can do. The non-App Store versions of apps are much less limited in what they can do - for example, storing their files anywhere on the computer as opposed to only certain folders/directories. Apple Mail crashes because it still has bugs - unrelated to sandboxing - such as in how it manages memory or how it manages multitasking etc. Apple changed the database it used so that Mail can store hundreds of thousands of emails - which choked earlier versions. In my case, both the App Store and the non-App Store versions of Evernote froze/became unresponsive/crashed until I excised Evernote Helper.
  13. I would backup then use Onyx to intensively clean out the caches, and do maintenance tasks including rebuilding the dyld's shared cache.
  14. In a nutshell, I completely removed Evernote, Evernote Helper (including the clone of itself it installed outside of Evernote), and every file related to Evernote from my Mac. Then upon reinstalling Evernote and before starting it, I did surgery on it by opening up its package contents and trashed Evernote Helper, emptying the trash to erase this app within Evernote. Once done, starting Evernote allowed it to synchronize and reload the data stored on Evernote's servers back to my Mac. I haven't had problems since. Note that the freeze/crash/becoming unresponsive on startup behavior I found from Evernote occurs before Evernote has a chance to even create files on the Mac, in interaction with Evernote Helper (which apparently froze Evernote. On reinstallation of Evernote, there are no other Evernote Files on the Mac. They only exist in the cloud on Evernote's servers. If you succeed in getting Evernote to start synchronizing after it creates its files, yet it crashes, then the problem is different. For example, it may be a permission's problem, or other. I would first backup the Mac. Then I would use Onyx to do maintenance and cleaning tasks, including repairing permissions and removing various caches which may have old data which interfere with Evernote. I see that Evernote has been updated once again, to now version 5.1.4. It will be interesting to see if it freezes on startup.
  15. A customizable toolbar is a MAC feature. It should be in a Mac app like Evernote. Otherwise, we know you are simply porting over the PC version of Evernote to the Mac.
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