Paweł Wojtal

Bye bye premium...

1 hour ago, jnizniowski said:

Done a couple of months ago. Never got any response. I already downgraded and linked to this thread in my answer to "why do you downgrade" question. No contact anyway.

I have just received an answer from the support: they know about the issue and don't have any solution except downgrading the app. They didn't share any plans nor provide any estimation when they are planning to fix it.

I finally find out how to request official support from Evernote. It was so hidden from me that I was not able to find out unless I go to the "Change subscription" menu and fill in the reason for downgrade the subscription. 

But anyway, with this kind of an approach to the customer I will refine my Evernote needs.

On 11/4/2020 at 10:28 PM, Shane D. said:

Hi All,

I wanted to let you know that we are aware of this issue and working to resolve it.

I'll follow-up here once I have an update.

Any news here? Some rough estimations at least?? Now I am getting to feel ignored, and I really DONT like this kind of a feeling.

I am also wondering where is this "enhanced customer support" which I am paying for in the PREMIUM plan:

22 hours ago, PinkElephant said:

What a joke. There are features missing for ALL users, but EN must solve your specific problem ? Yes, I know, it is a problem for a number of European languages, but still it is an issue for a small percentage of users.

So it may be a continuing sore for you, but it is IMHO not a scandal to focus scarce dev capacity on developing features we are ALL waiting for. You can use legacy as we all do when we miss something on the new client, and have no problem with your specific language settings any more.

I am not writing about the missing features. I am writing about BUG which shall have higher prio than missing feature.

Moreover: the thread here has more than 190 replies - it is one of the biggest discussion in the whole forum - it can be quite good measure of the impact of the problem. There are also at least 2 other threads about the same problem. Total number of answers in those 3 threads is almost 250. This topic is the most hot topic on the whole evernote forum. And you're saying that "its a minor issue". LOL.

In addition, if you check the number of views of each thread, it's the one out of two most viewed topics - so the topic  IS  important. 

So - the evernote team - any response from your side?

22 hours ago, PinkElephant said:

Oh, this is a good one !

And all the other Premium / Plus / Business users that are paying for their feature parity have to wait until EN solved your specific issue ?

Because we are ALL waiting for EN to get their act together and release what was axed when they shipped this premature release in September last year ! IMHO it is first things first, and these are things that will benefit 100% of users. I have many ideas what this could be, because there are core functions still unfixed.

If you don’t want to use legacy, it is your decision. It simply means that you will have to wait longer until your problem is solved. With legacy, you could solve it right now, and be done until v10 does what you (duefully) expect.

But maybe you prefer to wait and steam and wait ....

I would not care if the problem affects only evernote, but it affects the whole system!!! After the installation of Everonte the whole Windows is not usable. This IS a major problem. I don't think that you undrestand the impact. 

Secondly, you don't have the idea about the number of subscriptions in non-english countries and not solving the issue because it is connected "only with some slavic, non-important languages" is a brillant case of discrimination. The problem does not reffers to the translation, but, as it was already written multiple times, installation of evernote makes the whole Windows unusable. And as a customer who paid for evernote subscription I have my right to have this issue solved.

Besides that, marking the topic as "solved" is absolutely not right. The problem is not solved. 

On 11/3/2020 at 4:35 PM, Barabasz said:

It seems to me that Evernote developers know about this critical error for a long time and... don't give a ****. 
I believe we have only three options for now:

• use AutoHotKey as described in my post below,
• downgrade to the legacy (or pre-legacy) version (see below),
• use web client (https://www.evernote.com/client/web).
   

These are direct links to download Evernote binaries before this total clusterfuck:

1) So called "legacy version" (latest available pre-version-10 release, Evernote with gray icon😞

• Win (6.25.2): https://cdn1.evernote.com/win6/public/Evernote_6.25.2.9198.exe
• macOS: https://cdn1.evernote.com/mac-smd/public/EvernoteLegacy_RELEASE_7.14.1_458325.zip 

2) Latest pre-legacy release (Evernote with normal green icon😞

• Win (6.25.1): http://cdn1.evernote.com/win6/public/Evernote_6.25.1.9091.exe
• macOS: http://cdn1.evernote.com/mac-smd/public/Evernote_RELEASE_7.14_458244.zip 

 

It is not a solution!!!! It does not solve the problem with the newest Evernote client therefore shall not be marked as a solution. It is a workaround!!!

I am also a user from Poland without a possibility of change the default sh**y keyboard settings of Evernote. The product is not usable at all in Poland. I am the premium user - are Evernote going to give me back my money or at least some discount??