Paweł Wojtal

Bye bye premium...

I have just received an answer from the support: they know about the issue and don't have any solution except downgrading the app. They didn't share any plans nor provide any estimation when they are planning to fix it.

I finally find out how to request official support from Evernote. It was so hidden from me that I was not able to find out unless I go to the "Change subscription" menu and fill in the reason for downgrade the subscription. But anyway, with this kind of an approach to the customer I will refine my Evernote needs.

Any news here? Some rough estimations at least?? Now I am getting to feel ignored, and I really DONT like this kind of a feeling. I am also wondering where is this "enhanced customer support" which I am paying for in the PREMIUM plan:

I am not writing about the missing features. I am writing about BUG which shall have higher prio than missing feature. Moreover: the thread here has more than 190 replies - it is one of the biggest discussion in the whole forum - it can be quite good measure of the impact of the problem. There are also at least 2 other threads about the same problem. Total number of answers in those 3 threads is almost 250. This topic is the most hot topic on the whole evernote forum. And you're saying that "its a minor issue". LOL. In addition, if you check the number of views of each thread, it's the one out of two most viewed topics - so the topic IS important. So - the evernote team - any response from your side?

I would not care if the problem affects only evernote, but it affects the whole system!!! After the installation of Everonte the whole Windows is not usable. This IS a major problem. I don't think that you undrestand the impact. Secondly, you don't have the idea about the number of subscriptions in non-english countries and not solving the issue because it is connected "only with some slavic, non-important languages" is a brillant case of discrimination. The problem does not reffers to the translation, but, as it was already written multiple times, installation of evernote makes the whole Windows unusable. And as a customer who paid for evernote subscription I have my right to have this issue solved. Besides that, marking the topic as "solved" is absolutely not right. The problem is not solved.

It is not a solution!!!! It does not solve the problem with the newest Evernote client therefore shall not be marked as a solution. It is a workaround!!! I am also a user from Poland without a possibility of change the default sh**y keyboard settings of Evernote. The product is not usable at all in Poland. I am the premium user - are Evernote going to give me back my money or at least some discount??