SUGGESTIONS:
1. PLEASE PROVIDE AT LEAST ONE SOLUTION TO WHAT IS ACTUALLY REQUESTED -- rather than only replies, presenting-no-solution. Better yet, separate actual-solution answers from comments (not providing any solution) in a
Best-Answer-provided-first section, followed by a
Comments (with no solutions) section.
2. You could also enhance effectiveness of these discussions by first indicating at the top of a page whether a question to a problem or issue is SOLVED or NOT-YET-SOLVED
Providing at least one of the above solutions would reduce by at least half the amount of time you're requiring your customers to read matter that provides no solution.