I've been on Evernote since 2011. I'm totally alarmed. When checking my billing information, not only is it impossible for me to access it like other users with the same page "We are having problems displaying this page at the moment." It is also impossible for me to upgrade from Personal to Premium account, it can be seen that the response I have received has nothing to do with the problem I have raised. Furthermore, they suggest that I export, in my case, 90,000 notes!!! Alarmed is an understatement, is the Evernote building falling???
TICKET #3832622
Hello, I want to upgrade my current Personal account to Evernote Professional, although taking advantage of the offer offered by PROFESSIONAL annually €10.83/month Page €129.99/year and not the €14.99 offer that seems to be the only one I can subscribe to in principle , being that I have been a loyal customer since 2011. I have been trying to access my subscription account but strangely it´s out of service. Please inform me as soon as possible because I am going to revitalize my Evernote subscription for new ongoing projects and I ask you to indicate the upgrade to professional under the most advantageous conditions possible. Thank you
THE ANSWER (SUMMARY)
Thank you for contacting Evernote customer support. We'll be happy to help you switch to an individual account. When you sign up for Evernote Teams, our system guides you to create a new Teams-only account. This Teams-only account cannot be downgraded to any other subscription service level. To return to a personal subscription, you can follow these steps: Export all Teams account content as .enex files to your computer's desktop.
Cancel your Evernote Teams subscription to avoid the next renewal charge. Sign in to your personal account (which is linked to a different email) and import the .enex files you saved to your computer desktop. Upgrade your personal account to through your account settings.