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xvisto

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  1. @gbarry I got response from support last night that addressed my questions and concerns. Really appreciate your and Rich's help with this. I'm sure you guys are already doing this but really appreciate it if you can implement some basic security notifications (e.g. logged in from unknown device or IP, enable/disabling of applications/plug-ins, maybe authenticate any applications / API related enablements & so on). @Artgirlofnm I'll send you message with some of support response details.
  2. Rich - Thanks again for your reply but, as you can imagine, I don't want to peel the onion one layer at a time. Again, I really need to know the following: #1. When was my account accessed? How was that done? (I'm not talking about how they hacked it or got my pw, just from what device, what IP & so on) #2. What did they do for each access? #3. Again, my access history does not show any applications or unusually "access" as of yesterday. If it only shows last 30 days then hack into my account happened before that, is that correct or were they able to clean up after themselves, including messing with the access history? #4. Exactly how were they looking for stuff and how long? If, after getting access to my account, maybe setting up some API based app, did a search against all my notes looking for specific keywords, I like to know what those keywords were and how long was the scan. Basically, I really need to know what was done against my account since the original email I got from evernote was lacking any specific details. I'm trying to figure out for myself to what degree I need to take actions here. Like I said, I already reset the pw. I just need to know the facts that you guys only have access to. I'm not asking for an opinion or anything like that. It would be best for you or someone over there to send the answers to this to my email on the account. I would prefer to talk to someone though to get to bottom of this as quickly as possible. Thanks.
  3. Hey Rich - Thanks for replying. I've already reset the password and some other additional actions. There was nothing in Applications other than the 2 devices I own. I REALLY LIKE to know more specific details on what & when in terms of someone getting access to my account. I, like many out there, has lots of stuff on evernote and lots and lots of personal info. I need to know as much as possible of what happened here and what was accessed so I can take appropriate measure (some may takes DAYS to do).
  4. I'm one of those people who got this email earlier today. I've been trying to reach someone to get some basic answers; #1. The email does NOT say my account was accessed. It says "We believe someone has learned your password from a website or service not associated with Evernote. " So I need to know whether & what was exactly accessed in my evernote account. I checked the access history and everything there is legit from my devices. No web access except when I logged in for pretty much first time today after resetting the password. #2. Where was this breach occurred? how do you guys know? Is this related to hack few years back? Thanks!
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