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Talby

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  1. Premium user here. I'm having a problem (unrelated to this), and I'm trying to contact support. But that's causing a new problem: it's impossible to contact support because the Evernote website keeps presenting me with a bug each time I attempt to load the contact form, and the bug causes an infinite look asking me to sign in, then appearing again. The error message says, "Unexpected error. Our server has experienced difficulties processing your request (/SupportLogin.action). You may need to sign into your account to access this page." The problem is: it says this even when I'm signed in. Then, if I follow the "sign in" link and try to submit another request, it says the same thing. On and on infinitely. So as of right now there's no way for me to contact support from the Evernote website, and there's no email address listed anywhere. What's the deal? See attached for error message.
  2. I am a Premium member. I have a large .enex file (8.9 GB) that contains all my notes from a previous account over many years. It's very important to me. I exported the .enex from my old account a while ago, and Evernote was just fine letting me export all the notes into one large .enex file. Only now I'm trying to open that file in Evernote again to import all the notes, and I'm getting an error that says, "This action exceeds the 200MB limit. Please reduce the size of the file you're importing or upload fewer files at once." First of all, I was not aware that there was a 200MB limit. My account certainly should not have any limit, as I am a Premium member. Is this the limit for all uploads, or could there an error validating my Premium account? Second of all, if there is a limit (such as 200MB) to how much I can put into Evernote at once, then what am I supposed to do? As I said, my previous Evernote account allowed me to save the file at this size, and as far as I know there is no way to reduce the size or upload it in pieces. So how am I supposed to get my notes back?
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