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Jim Rogers

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About Jim Rogers

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  1. Wow! FIrst the video series and now a thoughtful response on this forum. After a rock-bottom low last year, my faith and confidence in Evernote is now at an all-time high. Ian-- so far, you are truly doing a great job as the leader of this company. Thank you.
  2. Just watched the videos and I'm really glad to see this open approach. The new management team continues to instill more confidence in me about the future of Evernote.
  3. I got another response last week. Been busy at work and haven't had time to post it, so sorry for the delay. Here is is: ------------------------------------------------------------------- Hi Jim, I appreciate your patience. I wanted to touch base with you and fill you in on where we stand with the reported issue. I've been unable to replicate the issue on our test devices. I've attempted to do so with our Moleskine notebooks like many of the forums posters were mentioning and I also attempted with dotted graph paper which is what was used in your provided video. While I've been unable to replicate the issue, I still have gone ahead and reported the issue to our QA and development team. While I don't have a time or date on when this would be resolved, do know they are working diligently on investigating the issue. I currently do not have a resolution that I can provide as this seems to be an issue that will require a software update to resolve completely. With that being said, I would recommend you keep automatic updates enabled so that you are able to download the update as soon as its released. Im going to mark this ticket as answered while we wait for a resolution from our development team. If you have any questions or concerns or would simply like an update on the status of the fix, please don't hesitate to let me know in this ticket directly. I do appreciate your continued patience and understanding while we work on a resolution. ------------------------------------------------------------- So I guess we just wait for updates and hope it gets fixed. In the meantime, I hope my workaround helped.
  4. I was waiting for a response about the escalation before I made a post here about my experience, but since it had been a few days I decided to pull the trigger today. So, of course, I just received a reply today! Anyway, here is what I got: So, I'm satisfied that they are working on it. I'll let you know if I hear anything else.
  5. FYI-- I've had the same problem, but I did find a workaround. For me the "indefinite processing" problem only happens when I take the picture in "Automatic Mode." If I take the picture in "Manual Mode," go to the picture (without clicking the green checkmark), and then (under "Save As") choose "Document," I get a scan that appears to be the equivalent of the document scan I would get in "Automatic Mode." About a week and a half ago I submitted a bug report on this issue, submitting my logs as per the instructions for submitting such bug reports. They responded and asked me to try the normal "uninstall, reboot, reinstall" fix. I reported to them that that did not work and sent them new logs. They then gave me instructions on how to submit a video to demonstrate the problem to them. I did that as well and they responded that they have escalated the problem to their programming team. That news came a couple of days ago, and I've not heard back, but it is clear that they are now aware of the problem and working on it. I will report back when I hear more.
  6. FYI-- I've had the same problem, but I did find a workaround. Since, as you mentioned, the "indefinite processing" problem only happens when the picture is taken in "Automatic Mode," I found that if I take the picture in "Manual Mode," go to the picture (without clicking the green checkmark), and then (under "Save As") choose "Document," I get a scan that appears to be the equivalent of the document scan I would get in "Automatic Mode." I do use Evernote dot-grid paper, but I don't use stickers so I don't know if my workaround would fix the problem you mention of sticker recognition. About a week and a half ago I submitted a bug report on this issue, submitting my logs as per the instructions for submitting such bug reports. They responded and asked me to try the same "uninstall, reboot, reinstall" fix that Gazumped suggested. I reported to them that that did not work and sent them new logs. They then gave me instructions on how to submit a video to demonstrate the problem to them. I did that as well and they responded that they have escalated the problem to their programming team. That news came a couple of days ago, and I've not heard back, but it is clear that they are now aware of the problem and working on it. I will report back when I hear more.
  7. Totally agree with you, Stephano-- this is a big problem for me as well. EN needs to convert the fixed divider between the sidebar and the main page into a slider so that you can move it so as to give as much space as you want to either side.
  8. Well, two "gurus" have missed the point of my post and, at the same time, provided prime examples of the disconnect that I was talking about. Let's hope that someone in charge at EN will read it and do better.
  9. Yes, I could do all that. I could also volunteer to be a free coder for them, fix the bug myself, and send it back to them on a silver platter. Or, the executives, developers, and staff at Evernote could actually *use* their own software once in a while and see for themselves that it's not working right. That would be my preference. EN is not some enormous program with thousands of intricate functionalities like, say, Windows 10. This is a fairly focused application with a few core functionalities of which several are not right. In addition to this Android scanning problem, I use the web version of Evernote and it is truly bad. I have an entire list of problems with it. Again, not problems with obscure and insignificant actions, but basic, core functions that are central to the purpose of Evernote and do not work well. Things that have been requested and discussed at length on forums to no avail. What you suggest would be equivalent to Google having a bug for a year where it can't do some really basic thing, like deliver more than one page of search results, and saying "you should submit a bug report." Really? No one at Google would have found this problem in basic functionality themselves for a year? If they didn't know about a big problem with something that basic, it would be obvious that they are not using their own software themselves. And so it is with Evernote. It seems obvious to me that the people at EN obviously do not use EN in their daily lives. If they did, they would know about these problems and get them fixed without being prompted by users. There's no way the various personnel and developers at EN would be users of EN and just put up with these problems month after month. It's clear that they don't know about them because they don't use Evernote. Either that, or they are some combination of lazy, irresponsible, or uncaring that they knowingly let things go unfixed. Neither of those is a good thing, and I don't believe that there is any positive explanation for the cluelessness about the problems with EN. Add to that the big price increase, and I'm getting pretty fed up with this company. I'm definitely in the market for an alternative. And it's too bad because I want soooo badly to be happy with EN-- to be one of those people that "live in EN." The basic idea is so good and useful. Even with all the problems I still use it regularly because the concept is so useful. So it's really disappointing to me to have to be so negative. But EN really needs to get their act together, start using their own software, and start treating the users with respect by fixing problems proactively.
  10. I don't agree that the issue is resolved. It's definitely much better and I've been using it daily, but it's not really right. I made my own dot-grid paper (based on the Moleskin dot-grid) and print it out to write my notes on (e.g., at meetings) and scan everything at the end of the work day before I go home. I think the dot-grid paper really helps the camera find the right size/area to shoot. When the picture is right the dots really stand out in the image and the paper appears a bit yellow (the paper is actually white). Nothing wrong with that, just saying that that's how I know the picture is good. The problem is that I usually have to take 3-6 shots of the first page before I get a good one with the dots and yellow background. Sometimes as many as 10. I'm usually taking pictures of multi-page documents, and the first page is always the worse. Strangely, after the first page each subsequent page generally has less trouble. About 50% of the time subsequent pictures are right in the first take, and 95% of the time each one if good with just two takes. However, there is still 5% of the time that a later page will take 3-5 shots before it's a good take. When they are bad, it's just like before-- no dots from the grid visible, the text is totally washed out, unreadable, and unsearchable. So to scan a four-page document with my Android phone, I generally have to take around 8-12 pictures, then go back and delete all the bad takes which leaves me with an acceptable document to save. That process is not fast because when you delete one, you have to sit there waiting for the "undo" bar at the bottom to go away before you can see the delete button again. But even when the take is good, it's still not really right. It's definitely a little bit washed out in the center. However, it's still readable/searchable so I can just deal with that. BTW, I've found that more light seems to help-- I always have the flash set to "on" as opposed to "auto." It seems the more room light shining on the page the better the pictures will be. All in all, I've gotten so much experience dealing with the problem that I'm pretty fast at getting my docs scanned with the phone. However, it's more time-consuming than it should be and it makes me very unhappy that Evernote took so long to fix the problem and are probably not aware that there still are problems.
  11. Got the update this morning and the Android camera issue appears to be fixed. Pictures were clear and the text searchable. I'm going to be using it through the week to fully verify the functionality, but my initial tests are positive.
  12. Well over a week now-- how long does it take to look into it and get back with your findings? As others have said, this is an important feature that's highly promoted by EN and yet it doesn't work on flagship Android devices for almost a year now (including five months since the latest Android release). Just continual promises (here and in other threads) to "look into it," thanking us for our patience, and then a big increase in the EN subscription price. It's not my intention to be unpleasant, but I'm getting highly frustrated. One of the main reasons I adopted EN last year (as a premium subscriber) was because I wanted to use the scanning features and digitize all my documents and handwritten notes. But anything I attempt to scan as a document is so washed out it's almost unreadable. It also is not very searchable. Is it possible for you to give us some concrete information about the status of this problem and an ETA for a fix? My hope is that my question is rhetorical, because if your answer is "no," I'm going to have to go through a significant re-think on EN.
  13. Can't save to Evernote on phone or use clipper on Chromebook (in both cases says there is an error loading notebooks), can't get the web app up on my Chromebook (Google can't reach the site), and can't sign in to Evernote when I just Google the Evernote web page So no Evernote access for me for about the last hour or so. All the "Evernote Status" web pages and Twitter feed says Evernote is running smoothly. What's up?
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