NYCJC

Hmm, well without knowing exactly the procedure here, I assumed I was to delete the "Evernote" Nvidia profile. After doing so, and trying the client with and without hardware acceleration, I see no improvement. Thanks for the suggestion anyway.

gazumped: At this point I'm simply venting. I do, though, find it extremely difficult to believe that this issue is impacting a dozen or less users. My (Win10/Nvidia) combination is not rare, I think. Anyway, I'll refrain from posting further here unless the technical situation changes meaningfully. Thanks.

Well, this is an abhorrent situation at this point. In over a dozen years of active Evernote use, I've never seen an issue so debilitating. I don't know how it's possible that the issue is worsening (since Evernote has recognized that it's an issue with an NVidia profile), but it is. On my primary Windows 10 workstation, the desktop client is now completely unuseable. Attempting to access a tag- or note-list hangs the application and it's processes cannot be even manually killed. Good thing there is a web client, right? Well, no. That client is not working either via a Chromium browser and now I'm starting to fear introducing note corruptions. While I did finally receive a support response to my ticket and activity log upload, it was simply to confirm that the NVidia profile issue had been identified and is being worked on; no ETA. I really hope Evernote is directing all of their resources toward this issues and not the almost daily, unrelated, updates that are being released. And given the exorbitant pricing I'm paying for various family members and myself, I also hope that a discount is provided for the weeks that the application is unuseable. This is an extremely annoying situation.

gazumped: Just FYI, I did respond to the automated reply (as you had suggested in ANOTHER community thread, which you'd pushed updates away from). I also deleted my local cache, re-installed, dis- and enabled hardware acceleration. All to no avail. Creating new notes is NOT the issue. Accessing existing notes (which for Gods sake should be locally accessible in my desktop client and NOT reliant on the cloud) is the problem. I have this issue on at least TWO different Windows desktops (home and work) - completely different specs and hardware/software configurations. I just want to be clear that while SOME users might be okay, we ALL certainly are not.

The Windows (10) desktop client is still agonizingly slow for my relatively large account. Displaying tags or notes takes many seconds up to a minute. This is an extremely disruptive issue. I submitted a ticket with activity logs on 11/19 and other than canned responses, have received no updates. Anxiously awaiting a resolution here.

@PinkElephant That's fine. True, BTW, that my PC configuration is Windows 10 with Nvidia GPU. I'll look elsewhere for updates.

FYI: This is still a big issue. After multiple un- (and re-) installs, the slow response is worse than ever. Multiple patches have been released supposedly to fix issues for "large accounts," but I'm seeing no improvement. I realize this is the community forum, and not support, but I receive more information here than from Evernote direct. This is just an update that the issue persists.

Bah, back to exceedingly slow today. App was very responsive after deleting all local files, but again slows to a crawl now that the local repository has been re-populated. There is definitely a product issue here. It might be related to local caching, but I guess that wouldn't explain similar browser slowdowns. I really wish the development team would remain focused on the core Evernote functionality. The app. needs to always just work. All this feature creep is icing on an undercooked cake at the moment.

Ah, thank you gazumped! Yes, that's what I'm looking for - the configuration was re-worded to, "Keep a copy of my notes on this device at sign-out." I simply need this to work. I have no need for what some other users have requested - "local (only) notes" - I just need to be able to access my existing notes during any internet outages. Thanks again, I should be all set (for now ;)) JC

CORRECTION: NM, it looks like the local cache is rebuilding, just very slowly. I guess there's no specific Offline setting on the Windows client any longer, but the note data appears to be re-syncing. Thanks again, guys.

Thank you, Brett and gazumped, Deleting my local Evernote files absolutely resolved the slow response. That begs another question, though: I no longer see an option to select "Offline" for Notebooks. With the constant changes to Evernote, I'm not sure when this went away. Does this mean that all notes are only accessible with a live internet connection within Windows desktop clients? My local install was over 5GB before the deletion; after the deletion I see no option to force an offline sync and the Evernote local directory is about 70MB (likely for just the first notes I've viewed) and I don't see it increasing.

I'm running into this as well. Windows (Windows 10 here) desktop client is so slow, it's unuseable. Web (Chromium) browser access is impacted for me as well. This appears to be related to a recent update as I've never experienced this issues in the past. This is absolutely CORE functionality, so I hope a bug fix is released ASAP.

This was a pretty authoritative response. Do you happen to have justification details for the current pricing scheme? And I do use "scheme" meaning all senses of the word. It was a much better and more full-featured product 10 years ago - at 1/3 of the price. Cloud storage has gotten more inexpensive over the ensuing years, no? 10 years later, the product's at a functional standstill (even though there are annoying, full-install Windows upgrades once a week). Core functionality hasn't improved, user feedback is summarily dismissed; any improvements seem to be made in service of the current product owner, rather than its users. And before you ask, yes I'm bitter. Long ago, Evernote was a shining example of productivity software done right. Both it's useability and my confidence continues to be eroded year upon year. John

Thank you, agsteele. I had attempted the free option a few years ago and it didn't work for them for some reason. I'll try again with the youngest when her renewal rolls around. I'd considered this, but thank you for indicating it might still be a good idea. I will also do as you suggest and send a similar suggestion via feedback. Thanks again for responding on the community's behalf. John

Good Day, I've made this request previously, but will do so again given the new company ownership. I'd like to request a Family Plan subscription be put on offer. Background: I've been using Evernote for 13 years consistently. Like many other users I'm frustrated by many things: Increasingly heavy-handed pressure to move to the new client; Android client functionality (specifically, attachment handling which worked perfectly in Legacy); and a lack of (actually useful) feature development. But, honestly, all of these concerns are minor in the scheme of things. Above all that, I'm most disappointed with both the tremendous recent price hikes, and the manner in which Bending Spoons chose to communicate them. I have, for years, been paying 4 subscriptions - for myself, my spouse and our two children. While I very heavily use Evernote and regularly go through the exercise of justifying my own subscription (I've investigated a half-dozen alternatives since the recent price increase and still see Evernote as best-in-breed for my workflow), none of my family members use a double-digit fraction of the functionality I rely upon. Yet, our usage still requires me to purchase Personal subscriptions for each. A huge annual financial outlay! As it is while you have me as a continuing paying user today, this pricing structure has me constantly on the lookout for a cheaper alternative. I would think there is SOME value in having happy customers content to pay their annual fee. Please consider adding a Family Plan pricing structure. Thanks. John