BruceVa

1 hour ago, PinkElephant said:

Sure it failed - if you already had 2 clients connected, it won’t allow a third device. In this case the web client would have been the 3rd device.

That it is the web CLIPPER offering to open the app or the web client is no ticket for a free ride. We subscribers see the same options - but we don’t need to make a mental count, since we can have as many devices as we want.

The web clipper itself uses the API to directly access the cloud server. You can even use the web clipper if there is no client installed on a computer. Web Clipper is an independent browser extension that has its own code base (just for the clipping). It doesn’t need a client to perform its duties. It just needs to know to which account it needs to send the clipped content.

So I think I've solved my problem....don't click on the offer to open the web option.

Thanks everyone for the help.  I love the app even with low usage and was concerned that I'd have to give it up.

19 minutes ago, PinkElephant said:

The EN app (installed software) is one client. If you open EN in a browser window, it is a second client.

And then you have used the 2 free clients associated with your Free account.

Is clipping considered opening EN?  I just clipped an article with EN and had no problem.  I then, after closing our of the clipping,  opened the desktop app and had no problem. 

After clipping there is an option to open web or app from the clip page.  I selected app and had no problem.  I then tried to open the web version and it failed for an unknown reason.  It may be that opening that web option is what is creating the issue?

6 minutes ago, PinkElephant said:

A web clipper is no device. It is a browser extension to clip content to an EN account.

A web client is a device. It is a full view of the account through a browser, allowing to access and edit all content on the account.

Both should not be confused.

So my EN app on my pc is a web client?  How do I access my database after clips if that is true and I'm limited then to one physical device or an inability to see my data base.

4 hours ago, PinkElephant said:

Here we have a mixing up of wordings: You can have as many accounts as you want - but being on one Free account, only 2 clients/devices are allowed.

This means one installed client on a physical device, like a desktop or mobile EN app. Here it really is the device that is meant - if you install the mobile client on a phone and a tablet, it’s 2 devices, and uses all allowed slots.

The exception is the web client, that is not installed, but runs in a browser. This counts as one, even if used from different physical devices.

So if a Free user uses EN on one PC and a phone, it is 2 clients (=devices), and he can’t add the web client. If a Free user needs access from different devices*, he needs to use the web client, and then can add only one other device, being a phone, tablet or a desktop. *The web client does not work in mobile browsers.

Is a firefox clipper a device?  Given that the likely reason for the restriction to two devices is to keep the syncing across devices to a minimum whey would a clipper be counted as a device?

11 hours ago, Boot17 said:

There is no way that we as users could know, but I doubt that Evernote uses the IP address (much, if at all) to determine a different device. If the web version counts as one device then why does it matter which IP it is coming from and with desktop and mobile they can get all kinds of actual device information from the actual desktop or mobile client.

Can't disagree, but my every day visits to the Washington Post and NY Times or my sometimes visit to my credit union.cause the 'who are you' problem causing a new log in and maybe a two phase identification when I have been on the same machine for years.  Embedding something on my pc that only they know of and can check would make sense.

I should point out that I do not use a VPN.

17 hours ago, agsteele said:

@BruceVaCan you tell us more about the problem you are experiencing along with the Evernote app you are using.

Thanks for the reply.

I am using the basic EN on two devices; desktop and laptop pcs.  I am not a heavy user and feed EN 99% of the time with clips taken by the firefox 'addon'.  I have the EN app and firefox on each device.  Occasionally I will get asked to upgrade or drop a device.  If I remember right the last time I successfully clipped and then opened my EN app to look at the clips and was asked to upgrade.  How did I violate the two device rule?

Whether this has anything to do the problem I don't know, but I very often get asked by a web sites that I use often and some daily to identify myself because I am on a new device when I am on my usual desktop pc.  Whatever they are using to identify my device has changed.

To respond to another comment re fixed IPs I am not an expert in the protocol, but have been told that TMobile home internet service (hot spot) does not use fixed IP addresses because of a shortage of them, but you can get a fixed address by paying extra. 

Bruce

Apparently we are victims of random ip addresses.  My T-Mobile IP addresses change all the time.  Why can't cookies be used instead?