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  1. Oh, that's brilliant, if the whole community is as thoughtful as this, it's a real good reason to abandon the product altogether. Didn't get down to the second sentence on the first post, did you? One thing that I could never get use to is a company unloading their customer support onto their product users. If anyone needs an example of why that is a bad idea, just piece the last comment into the whole narrative. Maybe it's a plant from Evernote's competitors, something to consider...
  2. How would you navigate an html export? Not quite an equal result if you have to give up the ability to navigate it..It's historical data that I want to have available if needed, so I was going to keep it on an old laptop that I don't update anymore. Just seemed to be a useful way to use a resource, I only need to start it when I need something. This would then allow me to cut this active account to a more operable size. It seems to do a fair amount of choking on 42 GB. I just realized that a more direct route would be to clean up a network drive and leave there, but then they are not likely to support that, are they? I just want to lighten the load on my current software so that it doesn't lock up as much as it does. They must have a solution other than telling their customers to delete their data, really?
  3. Hi, maybe someone can help me deal with an issue or two. I'm a premium user and I've been an Evernote user for several years and I've become increasingly frustrated with it. The first problem goes back to not long after I started using it, this is now the 3rd computer that I've used it on, so I'm pretty sure that it's not my system. Especially since I get the same results on a new computer with a fresh install. The problem has been persistent, nearly anything that I do results in a "not responding" message. It's gotten so bad that I just leave it and check back in on it after about 5 minutes. Over the years, I've tried all the various sync settings to try and resolve this, but it hasn't made any noticeable changes at all, so I've just accepted it as it being the product. At this point, though, I realize that a large part of that problem is my own fault, because I've allowed the DB to get bloated with some 46,000 records, That's crazy for an individual as me, but I could understand a business having a DB that size, so I think that the product should be able to still function, regardless, but I need to cut this back to something more reasonable. So this is my primary question: What I would like to do is to move this bloated file over to another computer and use it without an internet connection, just a stand alone all by itself, is that even possible? I find that too many products insist on having an internet connection to operate, but also, it might conflict with Evernote's licensing model, because if that is possible, then I would like to start fresh with a new DB on a box with the internet connection. That would mean that I have two installs, one live with an empty db, and the other bloated on a stand alone, is this even feasible? If that isn't doable, though, I've also tried using the purge feature, but it doesn't seem to be operative. I'm a little leary of a full on test because I don't want to loose my data, My question is whether this will handle my bloat problem and still make my data available? Any other possible solutions? I'm not a happy camper.
  4. All I wanted to do is report a bug, Using the site's auto-response, you are told to submit a ticket. After going around in a loop a few times, I decided not to bang my head against their idea of "support". It is real simple" In my Windows Desktop version go to: Tools >> Import Folders This opens a tool to update a folder on your windows machine. The update works correctly, as does the file selection, however, it will not put the file into the correct notebook. Everything gets dumped into the default folder. This is obviously a broken feature that should, in principle, be easy to fix. Since I'm already here: One of the ways that I use Evernote is to set up a filter in Gmail that forwards them to Evernote. I have the same problem as above, but this would be a feature request: I want to filter the incoming email to the correct notebook, not put everything in the default. This only seems possible with a third party option, does anyone have a workaround?
  5. Guru, Thanks for your affirmation. I'm trying to be a bit more conscientious about following up, since I nearly missed the "Easter Eggs". I like that metaphor, because that is what it has come to be, an Easter Egg Hunt. So I would like to keep this thread alive until either there is a change to expose these options, or at least an explanation as to why they should not be. These are essential functions and they need to accessible to all users, even the ones that can't spend a lot of unproductive hours trying to make their product work correctly. As with many software companies, Evernote benefits from customers taking the time to answer questions among themselves. It is logical that they would want to encourage that and be responsive to people trying to make answers more accessible. Readers can help by keeping this thread alive or starting a new one, but lets get this fixed for everyone. So how about it, Evernote?
  6. Now this strikes me as funny, although I'm not sure if it is a "Gee Whiz" or a "Ha Ha" type of funny. Since I started this thread, I should probably have a better memory of the suggestion than I do. Frankly, that isn't even my current concern. It just happened that the persistent issue of performance brought me back to the forum and having forgotten this matter already, I was curious to see what I was up about. I must of deleted the notice that others have made comments, because I know that I didn't read these. I wish now that I was more conscientious and followed up on this, because then I would have spotted the solution to my problems (with Evernote) much sooner, which is here: I feel very strongly that I should have known about the Shift+Click Help menu directions, but I did not. I don't presently have time to search for the documentation on this function, so I have to assume that it is there, somewhere. As I've already had to research a number of issues on Evernote and never seen any mention of this (that I remember), I would really like to know how and why I completely missed this? Because these functions appear to have resolved all of my performance issues. While I realize that I could have just missed these, it is a bit of an irritant to know that I previously opened a ticket and "customer service" had me running down the installation and doing everything up to a reinstall. I think that I even did that, but had to move on to other issues. So this is the point: Why are these functions not out front and obvious? I mean so that a customer doesn't have to do extensive research everyone? Why did CR waste my time doing unnecessary troubleshooting when all I needed was a rebuild? I was just now reaching the point of closing my account and completely switching to Onenote, but then I finally found this information. Actually, just thinking about the wasted time is so aggravating that I had better just stop here and forget about it. Why are these maintenance routines not out front so that people can find them? Why does CS waste my time instead of pointing out the most obvious answer? Does anybody there realize that waiting two or three minutes for the system to catch-up, many times a day, actually adds up to a lot of wasted time? If these are new functions, why not put them out front where people can find them? The only reason that I don't go 100% Onenote is that sometimes I need a particular function, but trust me on this, there is only 2 or 3 of them. How I wish that their "Help" was customer centric, but that is another story. None-the-less, thanks to kvitekp, I can now be more efficient. Thanks you.
  7. My installation is slowing down and becoming nearly impossible to use, constantly getting "EverNote is unresponsive" when it is just doing a search. Tags are indexed and are much faster in searching, but if you don't start the search with the first character being an exact match, the possible fill options are not displayed and it then becomes a search for the right tag. Since I frequently remember only part of the tag used previously, I want to be able to search for "fragments" of a tag. This would speed up my selection considerably. In particular, nested tags are the only method that I am aware of that enables a hierarchical structure, but it is severely limited by the lack of this ability. This would make the use of nested tags much more usable in providing faster searching and hierarchical depth. Maybe this won't work for everyone, so how about providing the option for the user to decide which search option works best for them? This seems like a simple and straight forward improvement to the products intended purpose.
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