The problem is I am a premium subscriber. Evernote would send me a password reset, which I would do and then, because I had the two step verification set up, the verification would not come to either of the phones. I was completely locked out. Trying to submit though the support page - I tried every browser as well as a mac and a pc. It would never go through - just the spinning circle. Chat box was always grayed out. I'm happy I kept the 4 one-times backup codes. I have since removed the extra verification step and everything is working as it should.