Adonit support is awesome, however, they unfortunatly have to deal with a product that just isn't ready. All I really want is a stylus with a fine tip. The palm protection stuff doesn't work at all for me, so I just use noteshelf, where it isn't an issue. However, it disconnects a lot, powers down unexpectedly, and sometimes just registers about half of what I write, or sometimes just dots. Also, the offset is awful when I'm in landscape mode, and makes it unusable. I'm very disappointed, and have had it with trying to get this thing to work, so I'm asking for a refund.