JerryN

Talk to support? how?

While the upgrade has problems, the more interesting issue is the way the company is acting The problem is that when they announced v10, I was told numerous times that I could still use Classic/Legacy. Then, 3 weeks before pullng the plug, after collecting my money, they say it will be stopped/discontinued. I am SOL unless I upgrade. Not customer friendly. They could have kept legacy if they really wanted to.

yep - exactly. I'm going to be looking for something that indexes, previews, highlights search terms and provides result relativity. I do need it to keep my files local. Thanks.

no worries. Support doesnt seem to have a phone or chat. Seems you work for evernote.

is that why they dont have support? do you work for evernote?

"Or you take your data and leave. That is your decision." Pretty interesting attitude to give to someone that has been a customer for a decade or so.

yep - tried the ticket. Support doesnt seem the best compared to other software companies, sorry to say. WIll there be a tool for importing local folders in v10 as in the old version or will I have to place them as i get them manually into Evernote? Does version 10 have the ability to store the original pdf locally or am I at the mercy of Evernote and the internet ? A short time ago I was told I could run both the old and the new one would work. I really dont mind the subscription, but the older version has a number of items that are essential: Can see the pdf in the note - it is NOT an attachment Can quickly click on the search results to see the relative number of hits My notes are PRIVATE unless I wish to share and not able to be hacked as in a cloud If my internet goes down, I can still search and get everything

Guess I packed too much in one sentence. I have version 6.25.2.9198 I have local folders for various topics. For example, health, gardening, etc In Tools menu, i can Import folders to specific notes and then just place new pdfs in the folders and they appear in the notes. I really dont need the internet to accomplish this. Three questions: 1) Will this still work? 2) As I paid for the legacy program, i can understand that sharing will be discontinued. Does this mean they are going to cancel the program I paid for originally (many years ago as a program)? 3) Does support have chat or a phone number? Seems odd if they do not as we do pay for the ongoing support.

I only use legacy with pdfs that have been stored as pdfs locally . I use the tools to sync my local folders will this aspect still work on legacy?