new to this forum but have used evernote for over 10 years. Surprised by the increase given the bugs, the inability of tech support to address and the deteriorating quality. I contacted support for excessive lag time in creating new notes, updating tags, or moving notes. I have shared logs and note URLs. Been close to two weeks. No response, taking more time to create notes. I have no problem paying for a service, but the service has to be reliable and the vendor has to be responsive when there are issues. It does not seem that evernote cares about customers or resolving issues.