pgandon

Whatever you make of the discounts on offer - treating paying customers with such disdain is not excusable. They could have managed a change to their services and price plans with much more tact and sensitivity. A complete lack of communication and clarity is a big issue for any company with paying customers. To promote their product to teachers on their website and to then treat their teacher customer base in the ways described in this thread is pretty poor.

Same experience here - we were happily using a sponsored group at 50% discount and suddenly the group was stopped (a problem with payment was used as an initial reason and red herring). The communication since has been inconsistent and unhelpful, see quotes from e-mail communication below. June 4th "Yes, there is an educational premium discount" June 10th "unfortunately it seems educational discounts are no longer available" I have sent a very unhappy e-mail. They have in one move removed the ability of a number of schools to integrate Evernote into the way they work - we have been through a trial phase and were looking at rolling out Evernote more widely but have now put a brake on that idea. The crazy increase in cost to go from education discount to Evernote Business is not feasible, the poor customer service just adds to the issues. Did they think we wouldn't notice the change to sponsored groups and education discount? Did they think we wouldn't make a fuss if they suddenly pulled service options with no warning? I don't get it. I have gone from extolling the virtues of the company to being extremely unhappy. They now appear to me to be a company that puts profits ahead of long term development, social responsibility and customer service.