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seekhim

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  1. I don't know what Evernote can/will do with this issue (Evernote, response??), but here is what Google said to me regarding the change in web view in KitKat. I have been a staunch Android supporter, but this may very well be a deal breaker for me. Hello Rob, Thank you for contacting Google. I have read the article that you provided in your last email and consulted with a supervisor about the issues you are having. What you seem to be experiencing is a feature that was removed when updated to the KitKat operating system. Rather than an issue or a bug, it seems that this is an aesthetic preference which means that there is unfortunately no further troubleshooting for what you are experiencing. What I am providing below is an email address for our feedback support team and a link to submit a feedback request. We are always growing here at Google and take all feedback very seriously. If this is something that you would like to see changed in the next Android OS update, I would highly recommend submitting feedback through these support links. This will get you in touch with the right people for your concerns. Support email: feedback-support@google.com Submit feedback request: https://sites.google.com/a/google.com/feedback-integration-guide/submit-feedback-requests Once again, thank you for contacting Google and have a great day. Thanks, Robert
  2. Yes, Mafaldo, I also researched this further and found the same things you did. I contacted Google via email using an addresses they used to correspond with me and asked them what they planned to do. NO RESPONSE. The last word I heard from Evernote was what you see above. I LIKE Android and, as I told Google, I got "their" tablet (Nexus 7) over Samsung's Android tablet so that I could have the quickest updates, best support, etc. Wow...that seems to have been a wrong choice. I, too, wish Evernote would communicate a plan of action. I have a upgrade on my phone next month. I could switch to a Windows phone and Windows tablet, too, but like you said, a lot off time and money. I have been an Evernote Premium user for a couple years and frequently promote them to my friends. colleagues and anybody who will listen. I think this may be a consequence of Evernote's preference for iOS over Android. Frustrating!!
  3. Evernote support emailed me on 1-13-14 with this reply: We apologize for the inconvenience, however it appears there is currently a bug causing this. We appreciate you taking the time to send us this error. We have filed an internal bug report with the QA team lead. She will classify and fix the bugs in the order determined by the project Lead. Unfortunately this is not something I can fix for you at this time. Once again, we apologize for the inconvenience.
  4. I just sent this link to the support ticket for my problem. It seems that Google has changed its WebView component with KitKat. If Evernote uses this to zoom and wrap text, this may be the issue. I am hoping to hear back from Evernote support.
  5. AsGodLeads, just FYI, word wrap is not a feature of Evernote premium accounts...I am a premium member and I am having the problem. Because I rely so heavily on Evernote, my work-around has been to finish my document in Evernote then select all and up the font size to 18 points. That is readable on my tablet. Frustrating to have to do it this way, but it works. As to who to talk to at Google, I talked with them for almost an hour. They would tell me they could not tell me anything about Evernote since it was not their product. We worked in Chrome and I am the one who found where the font could be made larger (a setting, not pinch/zoom). Once I pointed this out, they acted like that was my solution. I asked to speak to a supervisor because nothing was being accomplished. That did not help me either. Two most frustrating things talking to Google...they did not appear to have a Nexsus 7 specialist (one Google rep has to know all Google products enough to give good tech support?) and the supervisor was supposed to follow up with me, but all they did was tell me about the setting in Chrome to make the fonts larger (the setting I showed to them because they did not know where it was!). An hour on the phone for nothing. For a while, I was getting daily communication from Evernote. They asked me to send the file I was working with and even log files, but last communication said they were not able to replicate the problem and they would keep looking into it (that was 10 days ago). Getting ready to follow up with them now. Using my tablet for preaching was one of the main reasons I bought a tablet. And I researched a couple different tablets and chose the Nexus 7 because it is Google's tablet and I thought it would receive the best Google support. That has been a disappointment as well.
  6. Yes, I can still zoom in and out with Evernote on my phone (Jelly Bean). I noticed other zooming behavior has changed since Kit Kat, so I contacted Google. After an hour on the phone, the best I got was "adjust the font size in your individual apps". I can use 18 point font and read my notes ok in Evernote, but as I said, I use my tablet for public speaking and the dynamic, on the spot zoom was a feature I used all the time depending on the environment. I am hoping Evernote can work something out, but I, too, now suspect Google is responsible for this behavior. Very disappointed with Google's lack of interest in fixing something they "broke" with the new release. I purposely bought a Google tablet so I could have the best and newest updates. Frustrating!
  7. Thank you Bob in NV for your reply. Just to clarify, when I say autoflow, I mean when I zoom in on text, it gets larger and the margins adjust so that it still fits the screen. This function still works on my Galaxy S4. Bob, I am assuming your Nexus 7 has updated to Kit Kat (4.4.2) as mine has. What version of Android do you have on your Nexus 4? I believe this is a Kit Kat bug. My tablet no longer autoflows in Evernote, Chrome or Gmail and it did in all 3 before. A couple updates back (before Kit Kat), Gmail even advertised this autoflow feature for Android devices.
  8. I have always been able to zoom my notes in and have the page autoflow to fit the text to screen. This function is still working on my Android Samsung Galaxy S4, but it suddenly quit working on my Android Google Nexus 7 tablet. Contacted tech support and they suggested I try a reinstall. I did, and then did not help. When I zoom in to make the text larger, it floats off the screen. I use Evernote and my tablet for preaching/teaching/public speaking and NEED this feature. Anybody else experiencing this problem?
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